RealTek audio driver apparently doesn't like antivirus?


  1. Posts : 134
    Windows 10
       #1

    RealTek audio driver apparently doesn't like antivirus?


    I am having a weird issue with my Aero 15 X9 (i7 8750H with RTX 2070 Max-Q).

    Whenever I am listening to music over my motherboard sound (RealTek) and browsing the web, I get DPC latency audio pops. When I turned off BitDefender or uninstalled it, the pops went away. Thus, I blamed BitDefender and switched to Norton. I went to one of the pages that triggered pops for BitDefender, and I also got pops for Norton.

    Interesting wrinkle, however, if audio is over HDMI, it is using GPU audio (Intel or Nvidia depending on the port used) and is not affected.

    I've tried numerous driver combinations and this is always the problem. I've even tried to using wifi and a USB Ethernet dongle instead of onboard Ethernet, same issues.

    Anyone else notice this? Anyone have a solution?

    Audio driver is 6.0.8924.1 from Gigabyte/RealTek
    Last edited by leftisthominid; 2 Weeks Ago at 17:34.
      My Computer

  2. Macboatmaster's Avatar
    Posts : 263
    10, 8.1, 7 and XP all Professional versions
       #2

    Try uninstalling the Nahimic driver
    Nahimic [1.3.9.0] if listed in settings - apps
    OR disabling the service, if it is not listed in apps

    See if that cures it
    If that does not uninstall Norton and use the included Defender
    Even if you only try that for testing purposes
      My Computer


  3. Posts : 134
    Windows 10
    Thread Starter
       #3

    Macboatmaster said:
    Try uninstalling the Nahimic driver
    Nahimic [1.3.9.0] if listed in settings - apps
    OR disabling the service, if it is not listed in apps

    See if that cures it
    If that does not uninstall Norton and use the included Defender
    Even if you only try that for testing purposes
    I previously tried uninstalling BitDefender completely and the problem went away. If I uninstall Norton completely, I am also confident it will go away. The issue is partly that I do not want to rely solely on Windows' built-in security.

    I tried completely uninstalling Nahimic in the past. My recollection is that it did not help. I will try again.

    - - - Updated - - -

    Macboatmaster said:
    Try uninstalling the Nahimic driver
    Nahimic [1.3.9.0] if listed in settings - apps
    OR disabling the service, if it is not listed in apps

    See if that cures it
    If that does not uninstall Norton and use the included Defender
    Even if you only try that for testing purposes
    There is a Virtual Poster exhibit site on my university's website (converted to virtual due to COVID). I found that website was perfect for triggering the pops. Uninstalled Nahimic and did a clean reinstall of Norton, and listening to Xenoblade music on VLC. No pops for the first time in forever. I restarted and tried again and still no pops. Hopefully, this stays fixed.

    Now if I only get the Norton VPN to work...
      My Computer

  4. Macboatmaster's Avatar
    Posts : 263
    10, 8.1, 7 and XP all Professional versions
       #4

    the issue is partly that I do not want to rely solely on Windows' built-in security.
    It provides all the security you need and the great advantage is , besides it being free - it is 100% compatible with 10, one 100% of the time, not something that can be said for most, if indeed not all, third party AV apps on 10.
    https://support.microsoft.com/en-us/help/4013263
      My Computer


  5. Posts : 1,128
    Windows 7 Home Premium x64
       #5

    leftisthominid said:
    Now if I only get the Norton VPN to work...
    you probably need to contact the maker of Norton VPN (or Norton Internet Security software) to see if they have updated software that will work properly for recent Win10 versions.

    also there are some newer Gigabyte/Nahimic 3 Realtek UAD drivers available such as 8960.
      My Computers


 

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