Computer is not recognizing new speakers

  1. Posts : 2
    Windows 10

    Computer is not recognizing new speakers

    Hi all!

    So I just got new Elegiant SR300 speakers. They have just 2 cables: 3.5mm and USB. I hooked these up to the front USB and jack to get them up and running and unfortunately my PC is refusing to recognize that these are hooked up. The speakers are lit up indicating that they are drawing power, but no audio. I checked with NZXT and they stated that the 3.5mm jack does work and that 2 black stripes on the cable should be compatible.

    I checked Windows Audio under services and it is set to "Automatic" and "Running". I also updated all the drivers, but still no luck. I am running Windows 10 is that helps.

    Any ideas?
      My Computer

  2. Posts : 541
    win 10

    Hi welcome to the forum I would make sure they are set to default play back device. Just click the sound icon in your notification area then select playback device
      My Computer

  3. Posts : 2
    Windows 10
    Thread Starter

    Thank you for the welcome!

    Unfortunately, I can't even select them from the playback devices!

    I was able to solve the issue though! I found out that my computer has a USB port specifically for speakers (which I've never heard of until now) so once I got them hooked up there, we were good to go!
      My Computer

  4. Posts : 541
    win 10

    Glad you found the fix
      My Computer


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