Audio not working, I've tried LITERALLY EVERYTHING

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  1. Posts : 13
    Windows 10
       #1

    Audio not working, I've tried LITERALLY EVERYTHING


    Hey guys, so I was using my laptop this afternoon and went out for a walk. When I came back, my audio wasn't working at all.
    At first the toolbar audio icon said there is no audio devices, so I did some tweaking and looking at videos and fixed that. However, there is still no sound coming out, even though it says Realtek High Definition Audio is connected and everything.

    Here are the list of things I've already tried and that haven't worked:

    1. opened up services and restarted Windows Audio and Endpoint Builder ( at first Windows audio was stopped, so I had to tweak it logged on as Local System account)
    2. I've tried disabling and re-enabling the Speakers from the Sound settings
    3. I've tried disabling and uninstalling the Realtek audio driver
    4. I've tried uninstalling the Realtek Audio driver and restarting
    5. I've tried updating the Realtek driver by installing High Definition Audio driver (not Realtek) instead.
    5. I've tried disabling all sound effects in the 'Enhancements' tab of the sound settings
    6. I've tried updating Windows and also uninstalling recent updates ( even though the most recent update occurred days before this issue)
    7. Tried troubleshooting, it just comes with an initial error saying "Turn off Sound effects and Enhancements", and when I click Yes, open Audio Enhancements it brings me to the end of the troubleshooter, where it says "Audio services not responding". When I ask for more information, it asks me to restart the audio services (which I have already done)
    Audio not working, I've tried LITERALLY EVERYTHING-errore202.jpg
    Audio not working, I've tried LITERALLY EVERYTHING-capture.jpg



    When I try using the 'test' feature of my speakers, it gives me an error saying "Failed to play test tone"

    Audio not working, I've tried LITERALLY EVERYTHING-error102.jpg

    When I open the volume mixer, it doesn't show anything else that should be showing (e.g Spotify, Chrome) when I'm playing them


    Audio not working, I've tried LITERALLY EVERYTHING-error303.jpg


    I've literally tried everything. Is it hardware? Is my sound card broken or something? How would one check that
    Attached Thumbnails Attached Thumbnails Audio not working, I've tried LITERALLY EVERYTHING-error101.jpg  
    Last edited by Omidyne; 15 Jun 2020 at 09:46.
      My Computer


  2. Posts : 13
    Windows 10
    Thread Starter
       #2

    MoKiChU said:
    Hi,

    Which Windows 10 version/build are you using ? ?
    I'm using build 18362 at the moment. It might have changed since I uninstalled some updates to see if anything would change (it didn't)


    MoKiChU said:
    Hi,

    Does this concern the notebook which is your system spec (ASUS TUF Gaming FX504GD) ?


    What do you mean by this?
      My Computer


  3. Posts : 13
    Windows 10
    Thread Starter
       #3

    MoKiChU said:
    Which PC are you using ?
    I'm using the Asus TUF FX504GD laptop
      My Computer


  4. Posts : 16,173
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    Hello @Omidyne,

    Welcome to TenForums!

    Can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file.

    If there are ANY Problem Device Errors it will create a Prob_Devices.txt file on the Desktop!

    [4] Upload the results => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps!
      My Computer


  5. Posts : 13
    Windows 10
    Thread Starter
       #5

    @Paul Black

    There was a problem! not sure what it is

    Audio not working, I've tried LITERALLY EVERYTHING-capture2.jpg
      My Computer


  6. Posts : 16,173
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #6

    Hello @Omidyne,

    Omidyne said:
    There was a problem! not sure what it is

    Audio not working, I've tried LITERALLY EVERYTHING-capture2.jpg
    Try this first!

    Goto Device Manager and right-click somewhere on the empty space. Click Action, and select Scan for hardware changes.

    I hope this helps!
      My Computer


  7. Posts : 13
    Windows 10
    Thread Starter
       #7

    @Paul Black

    I've tried that and then used the Problem Device errors thing again but it just came up with the same thing :/

    - - - Updated - - -
    @MoKiChU

    I've downloaded the zip file but I'm really not sure what I should be doing. or exactly what you mean. Do i just install all of these things individually?
      My Computer


  8. Posts : 13
    Windows 10
    Thread Starter
       #8

    @MoKiChU

    I've tried all of this, and my audio still isn't working (
      My Computer


  9. Posts : 13
    Windows 10
    Thread Starter
       #9

    @MoKiChU

    Hmm yeah I'll try contact support. As for the clean install, should I back everything up and reformat? Or would that not work because all the settings/files could be the problem (I'm not really sure how this all works)
      My Computer


  10. Posts : 13
    Windows 10
    Thread Starter
       #10

    @MoKiChU

    SO i've been trying to do backup and reset for the past 2 days. For one, the backup doesnt complete properly, and immediately gotes to 97% and stays suck. I tried fixing it and now I can't even backup, it just keeps saying last backup failed etc ect.

    So I decided, **** it, i dont really need a backup anyway and tried to reset. I went though everything and in the end it says " There was a problem resetting your PC" and goes back to how it was before. I CATN EVEN RESET??? IDk what to do i've been trying everything that google says it but but it keeps saying reset failed
      My Computer


 

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