Dell XPS 15 9550 Laptop Stuttering Sound Issues?


  1. Posts : 1,035
    Windows 10
       #1

    Dell XPS 15 9550 Laptop Stuttering Sound Issues?


    I had this laptop for a few years already. Not long ago, when i was playing online poker, that is what I do mostly on it, I notice there was like a stuttering sound and when this happens, my 2 monitors connected to laptop stutters with the sound and many times even closes the program.



    But I notice when i play youtube videos, this happens as well.



    I saw a video on youtube where someone mentioned this issue a while back where the issue is like this sound around the 12 second part. Now the thing is the stuttering that I have, it usually a few seconds at least and not just one second like on this video.

    YouTube




    My concern at first was... is it because my laptop is not that fast and im doing a lot of things on it?


    I5-6300HQ processor
    8gb ram



    Also everytime when i log into my windows 10 pro computer after putting in my bitlocker pin and windows password and log in... i always keep getting the same message with aero glass for win8.1+ not compatible. I had this message for years and never did anything about it, i just click close and do my thing. Now could this have anything to do with this? I ask this because once when my laptop had the stuttering issue when i was playing poker, not only did my poker program closed, but it then got to the same win8.1 not compatible error message that i see on the screen... which i only get everytime i start my laptop.



    Now does anyone know what is this issue called? Is it studdering or latency? Now is there risk of damage to laptop when this sound happens? It has happened a few days daily and it freaks me out.

    - - - Updated - - -

    In the youtube video, it say to remove 2 programs with Dellassist and that solves the issue. When i check my programs, i don't see Dellassist anywhere though. So what do i do here? Also recently i had to do a windows update as i saw that message when it say you need to do a windows update. Could that have anythign to do with this?
      My Computer


  2. Posts : 42,841
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, there are plenty of threads on stuttering and audio problems if you care to search the forum, some current. However these problems are not easy to resolve.

    You can download and run Latencymon (free) to get an idea, but it won't be diagnostic.

    Also everytime when i log into my windows 10 pro computer after putting in my bitlocker pin and windows password and log in... i always keep getting the same message with aero glass for win8.1+ not compatible.
    What version are you using?

    Note that it takes perhaps 2 months after a major Windows build is released before a compatible version of Aeroglass is available which you need to update manually. Further, MS has done something in the last 2-3 updates for both 1903 and 1909 to make the latest version incompatible. I've reported this, as have others on MSDN (Aeroglass).

    You need to have control of Windows Updates and be aware of this.
      My Computers


  3. Posts : 1,035
    Windows 10
    Thread Starter
       #3

    Okay so everytime my computer turns on... i have 2 issues and i have basically not did anything about it for years already.


    The first thing is

    I get this error message everytime i start up laptop.


    aero glass for win8.1 + incompatibility issue.... aero glass does not know how to hook your version of dwm.


    you should download appopiate symbowls package for your os from microsft and click retry



    But a short bit later, it has the classic shell needs to configure itself for the new OS. So i always just close this message, then the aero glass thing everytime.



    Well back to the audio issue, does this have to do with windows update i did? This just happened recently...


    The other concern i have this. When i play poker, many times it has this issue as well even when im not playing music.
      My Computer


  4. Posts : 42,841
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    I have commented on Aeroglass- no response though.

    Similarly, you've not run Latencymon.

    Nor have you stated what your Windows build is, although you were prompted to do so when you created your post.

    You refer to a Windows update - which one? And from what?

    You say you've not had this on for a long time, so was that a feature update- upgrade - or what?

    You say the problem started after you upgraded. What happens if you reverse that?
      My Computers


  5. Posts : 1,035
    Windows 10
    Thread Starter
       #5

    Hi. What is link to download latency mon? I dont want to download programs where im not sure if it could have virus/malware... which is why i avoid downloading many programs.


    Windows Version 1903 os build 18362.836


    A few times in the last few weeks, i had that windows restart/update logo on bottom right that said your computer needs to restart to install updates. So it did about 2 updates but these were very quick... i forgot if it was when turning off computer it did the update or when starting up computer.


    When i said i not do this in a long time.. i mean that aero 8.1 message and the classic shell needs to be configured. So everytime laptop turns on, i get that aero 8.1 message first, then the classic shell... then i close both of them , first classic shell, then the aero 8.1... instead of downloading the programs to get rid of these messages each time i turn on computer.

    - - - Updated - - -

    How do you reverse a windows update? I have no idea what update it did... it just show message your windows need updating... so i shut down my computer. Then later on turned on again etc.
      My Computer


  6. Posts : 42,841
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    What is link to download latency mon?
    Try Google:
    Dell XPS 15 9550 Laptop Stuttering Sound Issues?-1.png

    Concerned about its safety? Search the forum for
    Latencymon
    and you will find many have used it.

    However it's not directly diagnostic.


    Aeroglass:
    a. You could simply uninstall it and dispose of your concerns that way.
    b. The latest version does NOT now work after the most recent updates to 1903 and 1909. I have my 1903 build at 18362.720 - the most recent build of 1903 that works with Aeroglass.
    Therefore Aeroglass will not provide transparency with your build at present.

    I started a thread there in MSFN about it- others find exactly the same.

    A fix has been posted in the thread I started by other users.
    KB4549951 18362.778 broke Aeroglass - Aero Glass For Windows 8+ - MSFN

    c. Make sure you have downloaded and installed the latest version.
    Aero Glass for Win8+


    How do you reverse a windows update?
    I used 'reverse' as I didn't know if you were referring to an update or a feature update.

    Updates:
    Uninstall using this:
    Dell XPS 15 9550 Laptop Stuttering Sound Issues?-1.png
      My Computers


 

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