Win10 , Bluetooth - Add Device window closes instantly

  1. Posts : 2
    Windows 10

    Win10 , Bluetooth - Add Device window closes instantly

    Hi , apologies if this is in the wrong sub-forum , at the moment i think its more windows corruption related than hardware.

    Have a pair of Samsung Galaxy earbuds i have been trying to connect to desktop pc for most of the day and am at my wits end. Im using an Asus usb-bt400 bluetooth dongle .

    If i go to settings , bluetooth , the slider says ON , but the tile down in the action centre beside the clock is not lit , its there but not lit (clicking on it does nothing)

    When i click ADD DEVICE , a window pops up and gives you three options to choose the kind of device , but when i click `Bluetooth` another window pops up but immediately closes. The same thing happens when trying `devicepairingwizard` in the start menu , and also by going to the network settings , selecting bluetooth and trying to add device that way.

    Ive tried Windows own drivers for the dongle , aswell as newest ones from ASUS. Ive even done a repair install of windows via the iso.

    I have just tried my phone (Galaxy s10+) when i turn bluetooth on , on the phone , i can see my PC as available device so the pc is discoverable , but a pin number pops up on phone screen but says failed on the pc.

    Ive tried creating another user also to no avail , ive pretty much tried everything that ive found online , i just cant figure out how the add device window keeps disappearing after a second or two.

    Thanks in advance

    Win 10 1909 (18363.778)
      My Computer

  2. dalchina's Avatar
    Posts : 33,770
    Win 10 Pro (1903) (2nd PC is 21H2)

    Hi, I've seen a report that such Asus dongles work from a USB2 port if you have one. Have you been using USB3?
      My Computers

  3. Posts : 2
    Windows 10
    Thread Starter

    dalchina said:
    Hi, I've seen a report that such Asus dongles work from a USB2 port if you have one. Have you been using USB3?
    Ive tried it on a few different ports mate , my pc case front ports are USB 2.0 and its in there just now.

    Due to the add device window immediately closing i think it may be windows related , but an admin seemed to move it into here for some reason, as i posted it in general.
      My Computer

  4. Posts : 1

    Were you able to get this fixed? I also have an Asus computer and have all of the same problems you were having
      My Computer


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