My computer crashed and now headphone and microphone are not working

I was using the computer and then it crashed and I had to restart, when I restarted sound was coming from my monitor instead of headphones and I realized it was not detecting my headphones. I googled how to fix this and I noticed some things: First thing I noticed is that realtek drivers are not showing up on device manager, I tried to re-install Realtek but I think I wasn't successful because even after downloading the codecs, installing and restarting its not showing up.

Second thing was the warning signal on High Definition Audio Controller and it saying "This device cannot start. (Code 10)"

I tried to fix this after looking how to do it online but it didn't work. It was something about services.msc then checking if something was on automatic and uninstall device then scam for hardware changes... didn't work.

I tried to restore to my last backup point 4 days ago but it didn't fix this problem.
I don't know what to do and I need help to fix this issue.

I have no idea how it could have been turned off, but is the audio controller still turned on in the BIOS settings?

bobkn said:

I have no idea how it could have been turned off, but is the audio controller still turned on in the BIOS settings?

Tnak you for replying. Audio Controller is enabled in the BIOS.

Sorry. Looking at your first post, my guess was nonsensical.

If it was me, I'd do 2 things:

1) image the Windows installation, just in case

2) delete both High Definition Audio Device entries from Device Manager.

Then reboot. My hope would be that all would be well after Windows re-detects the Realtek controller.

Good luck.

bobkn said:

Sorry. Looking at your first post, my guess was nonsensical.

If it was me, I'd do 2 things:

1) image the Windows installation, just in case

2) delete both High Definition Audio Device entries from Device Manager.

Then reboot. My hope would be that all would be well after Windows re-detects the Realtek controller.

Good luck.

I did this and it didn't work, windows restored both High Definition Audio Devices and nothing changed.

Try3 said:

When I have had similar problems I have either
1 [quicker solution but I know it is not working for you at the moment] Reinstalled audio driver [which I had downloaded from the computer maker's website]
2 Used Settings, Update, Troubleshoot, Playing audio. This takes you through several boring loops and you have to restart it yourself after any reboot that is involved. Let it guide you through uninstalling the audio driver then reinstalling it and you might find all is then well.

Denis

When I try Troubleshoot > Playing audio it says everything is fine because it detects my monitor and audio is fine from there, but it doesn't detect headphone and microphone.


- - - Updated - - -

TPM cannot be found in my computer, I think this has something to do with realtek also not being found but I am not sure. Anyone knows anything about this?

Thank you all for replying. I downloaded the driver from motherboard website and at first it didn't work, then I turned off the computer from power (I read this tip online) and booted the computer again and deactivated audio controller in the BIOS then I restarted it again and activated audio controller in the BIOS and realtek drivers were showing and everything is working again. Thank you all very much.