Laptop not recognize audio jack anymore, plays through speaker instead

  1. Posts : 5
    Windows 10 v1909 build 18363.752

    Laptop not recognize audio jack anymore, plays through speaker instead

    This is the third forum I try to ask for help, hopefully third time is a charm.

    So, suddenly, two days ago my laptop stopped recognizing that a earphone jack is plugged in and plays all sounds through the speakers instead.

    - Windows 10 v1909 build 18363.752 (was on v1903 yesterday, still the same problem)

    - The earphones are fine, I tried 2 different ones and also tried them on other devices, they work.

    - The audio jack port appears to be clear on the inside

    - IMPORTANT DETAIL: When I boot the computer with the earphones plugged, before Windows loads up I can hear some faint whitenoise in the earphones, meaning that the audio is correctly being playing through them, but as soon as Windows starts loading up, the earphones get muted and all audio is played from the laptop speakers instead. I've been told that you can get white noise before the system loads as the drivers are not active and active noise cancelling is not working yet. Either way this should prove that on a hardware level the jack port works.


    I had my Realtek drivers version from 15/7/2015. I tried to make the system update them automatically and they went up to version from 6/10/2015. So they were still 5 years old.

    So I manually downloaded and installed the latest available drivers from the Realtek website, version R2.82. This updated the drivers to version from 14/6/2017, still 3 years old. But apparently they were the latest official ones, so okay, I thought.

    But! This made my Realtek HD Audio Manager program disappear. It's not in Control Panel anymore, and it's not in the group of programs that pop up in the Windows task bar when you click on the little arrow in the bottom right of the screen. But I discovered that the files for this program still exist on my computer, in C:\Program Files\Realtek\Audio\HDA. But when I click on any of the four present .exe files, even running them as an admin, nothing happens. They are RAVBg64.exe, RAVCpl64.exe, RtkNGUI64.exe, and RtIUpd64.exe.

    Trying to restore the Realtek HD Audio Manager interface, I looked for even newer drivers, and that's when I found your forum and this post here that says that these are the latest, so I downloaded one of those 10.8MB .cab files.

    But I can't seem to be able to install this .cab file. I followed this tutorial and tried both option one and option two (the context menu option "Install" and the elevated command prompt), but in both cases I get error 2 inside the command prompt saying that the system cannot find the file specified.

    So now I can't even access Realtek HD Audio Manager anymore, and I'm still stressing over not being able to use earphones.

    Any help?
      My Computer

  2. thebadwrench's Avatar
    Posts : 7
    Windows 10 Pro v1909

    I remember having this issue on my laptop about 2 years ago. The only way I was able to resolve it was to completely uninstall the audio devices from the device manager, then reinstall them using the drivers downloaded directly from the computer manufacturers website, which was HP in my case. This proved to be a temporary fix and I had to do this on a regular basis for awhile.

    Then the problem was permanently fixed when I did a clean re-install of windows 10 downloaded from microsoft. I re-installed windows 10 because I had wanted to get rid of ALL the HP bloatware on the laptop... permanently fixing the audio jack issues I'd been having was an unexpected side effect of the clean, bloat free install
      My Computer

  3. Posts : 5
    Windows 10 v1909 build 18363.752
    Thread Starter

    I haven't done a Windows reinstallation but I did try to completely uninstall the audio drivers and install the stock ones that I received when I bought the laptop. Still the same :/

    - - - Updated - - -

    I can't edit my posts on this thread? Weird.

    I wanted to update the situation to say that I at least managed to install the latest Realtek drivers and I did get the Realtek HD audio manager back.

    Now the main problem still persists: no earphones detected, all audio through speakers only.
      My Computer


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