No sound problems on video chat

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  1. Arcadian's Avatar
    Posts : 315
    Windows 10 64bit Home
       #1

    No sound problems on video chat


    No expert at all so having big problems on video chat as whilst I can hear and see them they can only see me, not hear. Taken a screen pic of sound settings which hopefully will reveal what's wrong....

    Much appreciate any help thanks
    Attached Thumbnails Attached Thumbnails No sound problems on video chat-sound-settings.png  
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  2. coolmistry's Avatar
    Posts : 172
    Windows 10 Home 64 Bits 2004 Latest Version
       #2

    Have you check if your Conexant Smart sound are set default?
    Try run Troubleshoot for Sound to choose set default on Conexant Smart sound? Maybe your Video Chat use Windows Audio or not that may not work.... Try run Troubleshoot

    EDIT>... and try do same for Microphone as they can't hear you....
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  3. Arcadian's Avatar
    Posts : 315
    Windows 10 64bit Home
    Thread Starter
       #3

    coolmistry said:
    Have you check if your Conexant Smart sound are set default?
    Try run Troubleshoot for Sound to choose set default on Conexant Smart sound? Maybe your Video Chat use Windows Audio or not that may not work.... Try run Troubleshoot

    EDIT>... and try do same for Microphone as they can't hear you....
    Thanks out of my depth a bit so not sure if this is the right page but did all the troubleshooting....
    No sound problems on video chat-sound-settings-2.jpg
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  4. coolmistry's Avatar
    Posts : 172
    Windows 10 Home 64 Bits 2004 Latest Version
       #4

    Arcadian said:
    Thanks out of my depth a bit so not sure if this is the right page but did all the troubleshooting....
    No sound problems on video chat-sound-settings-2.jpg

    It not a problem! Are you sure is your microphone working or not plug in full properly?
    Your sound setting are okay..Is your sound speaker working...Have you test your microphone?

    - - - Updated - - -

    Or try set default to Conexant Smart sound for Chat Video when your open Chat Voice you will see App below appear then try change to Conexant Smart sound in your sound setting APP!
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  5. Arcadian's Avatar
    Posts : 315
    Windows 10 64bit Home
    Thread Starter
       #5

    How and where do you test the microphone as I've not done it before ?
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  6. coolmistry's Avatar
    Posts : 172
    Windows 10 Home 64 Bits 2004 Latest Version
       #6

    No problem go your Windows Setting > System > Sound then scroll down you will see 'Test your Mircophone'
    No sound problems on video chat-annotation-2020-04-02-120646.jpg
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  7. Arcadian's Avatar
    Posts : 315
    Windows 10 64bit Home
    Thread Starter
       #7

    Is there a microphone built in to the computer ? Otherwise I have a desktop "Prosound Microphone" that I use for Dragon Dictate....
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  8. coolmistry's Avatar
    Posts : 172
    Windows 10 Home 64 Bits 2004 Latest Version
       #8

    Yeah it should and you need to know if your microphone input are working run by Test your Microphone!
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  9. Arcadian's Avatar
    Posts : 315
    Windows 10 64bit Home
    Thread Starter
       #9

    I've found Conexant Smart Audio Microphone but there's only one option saying disable which obviously I haven't....
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  10. coolmistry's Avatar
    Posts : 172
    Windows 10 Home 64 Bits 2004 Latest Version
       #10

    Try re enable and test if it working then you will know?
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