No sound but volume is still controllable. Realtek.


  1. Posts : 3
    Windows 10 Pro x64
       #1

    No sound but volume is still controllable. Realtek.


    Hi guys, I've entered this forum to find, hopefully, a solution to this issue that is driving me nuts. I'm running Windows 10 Pro, recenty reinstalled on a tottaly formatted and wiped disk, on an OEM notebook which motherboard is the C15B. I've installed latest Realtek drivers (6.0.8874.1) but the problem it's still there.
    Sound just turns off randomly, no popup, no error messages, just mutes but volume can be controlled as if nothing ever happened. Sometimes reinstalling the driver is the workaround but sometimes not, rebooting the pc also works but the problem happens all over again.
    Any ideas to contribute to my mental health during quarantine?
    Thanks in advance!
      My Computer


  2. Posts : 770
    Windows 10
       #2

    2 possible issues:

    1) laptop hardware keyboard usually has a mute button
    2) dirty headphone/headset jack with lint and dust or loose audio cable from the headphone/headset jack to the motherboard

    If you disable realtek popup before and there is lint in the audio jack, it would switch to headphone (but won't tell you because you disabled popup), mute your laptop speakers, and of course the volume control still "works" on the non-existent headphone. You won't know because laptop makers often wired the speakers and headphone together as "speakers" in the realtek driver.

    It happens more often on cell phones because we put them in our pants and lint get into the jacks. Toothpick, cotton swab, rubbing alcohol.

      My Computer


  3. Posts : 3
    Windows 10 Pro x64
    Thread Starter
       #3

    sandyt said:
    2 possible issues:

    1) laptop hardware keyboard usually has a mute button
    2) dirty headphone/headset jack with lint and dust or loose audio cable from the headphone/headset jack to the motherboard

    If you disable realtek popup before and there is lint in the audio jack, it would switch to headphone (but won't tell you because you disabled popup), mute your laptop speakers, and of course the volume control still "works" on the non-existent headphone.

    It happens more often on cell phones because we put them in our pants and lint get into the jacks. Toothpick, cotton swab, rubbing alcohol.
    I've already tried cleaning the port but happens again. It's weird that a reboot without moving the laptop can solve the issue though. Thanks for answering!
      My Computer


 

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