Windows sound not playing after recent Win10 Update


  1. gil
    Posts : 161
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
       #1

    Windows sound not playing after recent Win10 Update


    Hi all,

    Symptom:
    Since last windows update, windows doesn't play the windows sounds: Startup, UAC sound, exclamation, warning, notifications, etc.

    Note: Other sounds, like games, videos, calls are working well.

    I use SoundBlaster Z series sound card. Their recent driver update release notes lists that the driver is fixing this issue.

    Actions taken:
    Removed the driver completely
    rebooted
    Reinstalled the driver

    Results:
    After initial boot and subsequent restarts, the windows sounds play well.
    After a computer shutdown and startup - the above symptom is introduced again, i.e., windows sounds don't play anymore.

    I've repeated the steps above and ended up with the same problem.

    Can anyone please assist?


    Win10 Pro
    Version 1909
    OS Build 18363.657

    Thanks.
      My Computer

  2. coolmistry's Avatar
    Posts : 172
    Windows 10 Home 64 Bits 2004 Latest Version
       #2

    Have you try restore early point where the sound working?
    Maybe Windows update corrupt so try restore early point and test the sound work then try again reinstall Windows update to test!
    Is your BIOS is disable on board sound for your Realtek Audio that you are using Sound Blaster Z card! It is latest Version Driver here > Sound Blaster Z-Series Software SBZ_CD_L13_1_01_11.exe
      My Computer


  3. gil
    Posts : 161
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #3

    I canít restore since I cleaned my SSD prior to noticing the problem.

    My onboard sound card is disabled in BIOS.
    I use the latest SB drivers.
      My Computer

  4. coolmistry's Avatar
    Posts : 172
    Windows 10 Home 64 Bits 2004 Latest Version
       #4

    Let try go open your Device Manager and open tree to find Sound, video and game controller > SoundBlaster z to uninstall this software device with tick a little box 'Delete the driver software for this device'
    try restart your Windows and then install latest driver to test if it fix!!
      My Computer

  5. CountMike's Avatar
    Posts : 18,369
    W10+Developer Insider + Linux
       #5

    System sounds are part of themes, can you test play them from here ?
    Windows sound not playing after recent Win10 Update-image.png
      My Computers


  6. gil
    Posts : 161
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       #6

    CountMike said:
    System sounds are part of themes, can you test play them from here ?
    Windows sound not playing after recent Win10 Update-image.png
    I tested them and they don't make any sound.

    So removing and reinstalling the drivers sorts the issue out till the next reboot then the issue appears again.
    This is only since the last windows update.
      My Computer


 

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