New
#1
Headphones are reported as not plugged in after W10 upgrade
Upgraded w7 pro to w10 pro on Z800 workstation. The headphones are not working. The internal speaker is working.
Settings>sound reports that speakers and microphone are not plugged in. I have tried plugging the headphones into both the front and the back jacks. They were working before the upgrade.
The driver is "High Definition Audio Device." No Realtek driver is among those listed, and HP does not have W10 drivers for this model (though the rest of the upgrade seems to be working perfectly).
The headphones are cheap, ancient (probably Windows Vista) Logitech, with no model number. I would try other headphones if I had them, bit am reluctant to buy headphones if they are not going to work.
What now?