Problem with my screen turning black after unhooking headphones?


  1. Posts : 17
    windows 10 pro
       #1

    Problem with my screen turning black after unhooking headphones?


    Ok here's whats happening I have a emachine el1360G originally windows 7 but recently upgraded to windows 10 pro.

    I had no previous problems with my headphones. There the kind you just plug in there nothing special. There the 5.00 ones from walmart. So like I said nothing special.

    Sometimes when I unplug the headphones the screen will flicker black a few times.

    For example tonight I was watching a few videos with my headphones on from youtube. The headphones worked fine and no flashing screen. But then the cord came unplugged and then I went to my music folder without noticing the headphones were unplugged. And the screen flickered black twice. And then when I went into the artists folder it flashed twice again.

    Then I looked at the cord and plugged it back in and clicked on a .mp3 file to open and there was no more flashing.

    So it only happens when the headphones come unhooked but if I turn the computer on without plugging in the headphones and then do the same thing with opening the folders and files there's no flashing screen.


    I was told once it maybe because I don't have updated display drivers but I checked tonight and I do. So now I'm stumped.

    I don't have any idea where to go from here.
      My Computer

  2. Skylais's Avatar
    Posts : 24
    Windows 10 Pro X64
       #2

    Hi,
    Download the tool
    AMD Driver Autodetect

    and continue until you get to a screen that lets you select between custom and recommended. Select custom and continue until it shows you what you can check or un-check to download. If there is a HD audio driver update, update it. Otherwise, close the program or press cancel.
    Please do the following
    open device manager by searching it or right clicking the start icon and selecting device manager.
    From there open the audio inputs and outputs tab.
    For each device present there, do the following
    1. Right click and select Properties
    2. Click the Details tab
    3. Under property, select device instance path
    4. Paste the strings back in a reply.
      My Computer


  3. Posts : 17
    windows 10 pro
    Thread Starter
       #3

    I tried to run it and all it says is. AMD Catalyst AutoDetect "We are unable to find a driver for your system" Graphic hardware AMD Radeon HD 6310 Graphics Processor AMD E-300 with radeon HD graphics. Operating system windows 10 64-bit.

    That's all it dose. I have no clue where to go from here plus last night I checked a few things and it shows that my drivers for my audio and display are all up to date.
      My Computer

  4. Skylais's Avatar
    Posts : 24
    Windows 10 Pro X64
       #4

    try pasting the strings from the instructions for me to take a look at
      My Computer


 

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