JBL TUNE600BTNC Sound issue  

  1. Posts : 1

    JBL TUNE600BTNC Sound issue

    Hello all,

    I have this issue with this headset, that I can't talk and hear at the same time.
    Meaning its going to be working either the recording or the hearing part of the headset. When its recording I cant hear anything until I disable the mic, and when I m listening people are not able to listen to me.

    The issue seems to be that the system considers this device as 2 instead of one. Once its paired as you can see on the screen, the headset appears on the playback devices as two. 1. JBL Tune600btnc Stereo and 2. Handsfree AG Audio.
    It seems that the recording part is happening only via the Handsfree (2) and the Playback only via 1. If I set my playback device to 2, I can only hear static, but I can record. I can't hear anything until I disconnect the handsfree by right clicking disconnect, then and only then I can only hear sound via the headsets again.

    I ve tried the JBL support but the answer (quoted) they gave me is very generic and it is oriented around the bluetooth adapter.

    I am sorry to hear that you are experiencing issues when you are trying to connect your speaker to your computer via Bluetooth.

    In order to resolve this issue, I advise you to ensure you have the most up to date version of Bluetooth drivers for your computer. These can generally be found on the website of your computer’s manufacturer.

    For most of our products, your computer needs to be able to support the following Bluetooth protocols:

    • A2DP (Advanced Audio Distribution Profile) driver for your computer to transfer music.
    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device.
    • HSP (Handset Profile) provides the headphone with the ability to ring, answer and end calls, and adjust the volume.
    I tried connecting my headset on my lenovo x1 carbon laptop with the same results. I also ordered a new BT adapter for my desktop to see if this resolves the issue.
    On my phone the headset works properly, voice and sound.

    Any ideas that might resolve this issue anybody?
    Attached Thumbnails Attached Thumbnails JBL TUNE600BTNC Sound issue-sound.png  
      My Computer

  2. Posts : 1,198
    Windows 10

    It is designed to connect to mobile phones for phone calls. Not designed to connect to the computer for skyping.
      My Computer

  3. Posts : 1
    Windows 10

    Same probleme here. JBL Tune600btnc with a Lenovo X1 Carbon. I have identified tthe following problem: In Sound Settings, in the Playback tab, when performing the sound Test on the JBL as a Headset, the test gives a terrible loud noise.

    JBL TUNE600BTNC Sound issue-capture_sound.jpg
      My Computer


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