Headset mike not recognized - can't open Audio Manager

overlordfombax · 05 Jan 2020

Got myself a new Nubwo n7 gaming headset. I didn't realize that the mic/ headset input would be an issue with my combo jack, but my laptop has never recognized the microphone, even when I plug in only the mic jack. I have tried using a splitter without any results. I know this question has been posted many times before, but the only solutions that I have seen working involve updating your drivers and going through the Realtek Audio Manager to set up the device's multiple connections. However, my computer thus far does not/ cannot open Realtek Audio Manager... I tested it on my gf's desktop and the app opened right away when I plugged the headset in, and I was able to set up the device to record and play back.

I don't think the audio manager app has ever opened on my laptop. I tried grabbing some downloads online, as well as passing the program files for it over from her computer to mine, but I don't think I'm doing anything right here; the audio manager is running as a process but will never open. My Realtek Driver is up to date and I've tried a few restarts... any ideas? Thanks! (And again, sorry for the repeat question - I've been digging at this for a week now!)

Realtek High Definition Audio 10.0.18362.1
Realtek Audio Manager 1.0.0.222

ellellell1 · 05 Jan 2020

Welcome to Ten Forums overlordfombax

I would first just like to check how exactly the gaming headset is connected to your PC...

By a splitter do you mean both a mic and audio (red and green) jacks?
Or is it all through a USB port?

I have found this picture of the headset here:

Headset mike not recognized - can't open Audio Manager-capture.png

Would I be correct in saying that it connects through USB OR using a Audio 'combined' jack > Audio jack and Mic jack
Meaning that the USB OR the Audio jack and Mic jack are connected to the computer.

Edit: Also when you say you have tried the other computer. Did the drivers and the audio program install automatically?
In addition when it worked on the other computer, was it connect via USB or by using the two audio jacks?

sandyt · 05 Jan 2020

You have Microsoft's generic audio driver installed, of course realtek's HD audio manager won't work.

overlordfombax · 05 Jan 2020

Mine did not come with a USB adapter, only the red and green jacks.

- - - Updated - - -

sandyt said:

You have Microsoft's generic audio driver installed, of course realtek's HD audio manager won't work.

Huh, as far as I could figure it those were the same thing? My gf's driver is listed the same way...

ellellell1 · 05 Jan 2020

overlordfombax said:

Mine did not come with a USB adapter, only the red and green jacks.

You could try going into settings and running the 'Troubleshooter'. Although this might not work as I think it may be a software/driver issue.

Ah okay. I have had a look at the manufacture Nubwo, and there doesn't seem to be any official drivers or software listed.

Thus I would suggest we try and uninstall everything related to the headset, and then let everything install automatically, as it had done on the other desktop (assuming everything was automatically configured, and it just worked).

1.) See if you can first remove the Realtek Audio Manager 1.0.0.222 software by uninstalling it.

Settings > Apps > Click on the app and select 'Uninstall.'

2.) After that right click on Start menu (

) and select 'Device Manager'

Under the 'View' tab, select 'Show hidden devices'
Then click on the arrow before 'Sound, video and game controllers' as well as 'Audio inputs and outputs' (this should drop down to reveal a list of audio drivers and headsets)
I can help you with which driver (in relation to your headset) to uninstall, if you post back with a screenshot.

Optional.) Or if you are comfortable with knowing which driver to uninstall, then do so

Right click on the driver name > Uninstall (Check 'delete software for this device'). Perform a restart and plug the headset back in.