2nd Major Problem - Audio disappears

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  1. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #11

    You're asking about internal speakers? I understand now (I think) ... try this, it may give more information than event viewer does: Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using
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  2. Posts : 222
    Windows 10 Home Premium-1803
    Thread Starter
       #12

    Jacee said:
    You're asking about internal speakers? I understand now (I think) ... try this, it may give more information than event viewer does: Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using
    Yes, you are correct - I have no external speakers on this laptop. The idea of external speakers would seem to interfere with the whole rationale behind laptops - having them tethered to speakers defeats the whole portability business.

    But anyway, AFA the Reliability Monitor goes, you didn't give me a link to download, and an internet search shows that it's already a part of Windows, and that it's accessed from the Action Center. This being a W10 forum I need some guidance on how to get to this tool on W10 - I see loads of ways to get to it on 7, 8, 8.1 & even Vista, but 10 is a mystery.
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  3. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #13

    I've downloaded Godmode from here: Create Control Panel All Tasks Shortcut in Windows 10
    2nd Major Problem - Audio disappears-control-center.png

    Now I have a 'classic control panel' (easier to work with). Follow the top line sequence to get where we want to go
    2nd Major Problem - Audio disappears-click-here.png
    Now here2nd Major Problem - Audio disappears-down-arrow-maintenance.png

    Click
    2nd Major Problem - Audio disappears-click-here.png
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  4. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #14

    Couldn't get my last screen shot in

    Now, finally go here
    2nd Major Problem - Audio disappears-click-highlighted.png

    See if anything is reported there.
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  5. Posts : 1,223
    Windows 10
       #15

    You have a Conexant audio chipset which they basically went of out of the audio chipset business after Synaptics bought them out. It is most likely a driver issue which you are not going to find any solutions.
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  6. Posts : 222
    Windows 10 Home Premium-1803
    Thread Starter
       #16

    Here's the Reliability Monitor. I don't see anything.
    Attached Thumbnails Attached Thumbnails 2nd Major Problem - Audio disappears-reliability-mon.jpg  
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  7. Posts : 43,010
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #17

    1. If you want a full record of what's happening on your PC you can try MS's Procmon (Process monitor). However, the captured log is massive as it's every registry read/write, file read/write etc.

    You can filter this, so one approach is to
    a. Minimise activity on your PC
    b. Use the program's filters to screen out anything shown to leave a blank sheet
    c. Any new activity that is different is then shown.

    Note the filtering only affects what is displayed- you can revert to seeing the whole log.

    Noting the exact time at which sound stops will help you look in the right place in the log.

    ---------------------------------------
    2. Noted you've still not reported you've checked your scheduled tasks.

    --------------------------------------
    3. You've done a conventional clean boot: It's possible Autoruns (free from MS) will show more startups.

    (All assuming this is not simply driver incompatibility of course).
    -------------------------------------
    4. Windows build:
    Did your laptop not experience this problem when running an earlier Windows build? I.e. has this problem started after upgrading?
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  8. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #18

    What do the red circles tell you?
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  9. Posts : 4,224
    Windows 10
       #19

    The red circle stands for "Critical event," which is some occurrence, error or failure that results in a reduction of the PC's reliability index. Here's an example from my desktop PC:
    2nd Major Problem - Audio disappears-image.png
    HTH,
    --Ed--
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  10. Posts : 222
    Windows 10 Home Premium-1803
    Thread Starter
       #20

    dalchina said:
    2. Noted you've still not reported you've checked your scheduled tasks.
    Here's a screenshot from the Task Scheduler. (image 1). When I click on All Running Tasks on the right side of the screen, I get image 2)... I have 0 idea what System Sound Service is, or if I should end the task.

    - - - Updated - - -

    dalchina said:
    3. You've done a conventional clean boot: It's possible Autoruns (free from MS) will show more startups.(All assuming this is not simply driver incompatibility of course).
    Here's the Logon tab from Autoruns. And as far as driver issues goes, I believe this laptop has but one sound driver. If there were issues of compatibility why would my headphones continue to work just fine?

    - - - Updated - - -

    Jacee said:
    What do the red circles tell you?
    Here's another Reliability Monitor. No red X's this year. The Reliability details, which of what that I got by clicking on the 3 red X's on 12/31 are at the bottom. And if you can make sense of it and relate it to my sound problem I'd be both impressed and thrilled.
    Attached Thumbnails Attached Thumbnails 2nd Major Problem - Audio disappears-tasks.jpg   2nd Major Problem - Audio disappears-play-sound-service.jpg   2nd Major Problem - Audio disappears-autoruns.jpg  
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