Realtek/Audio problems with new computer Asus TUF Gaming (565GE-AL365)

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  1. Posts : 11
    windows 10
    Thread Starter

    Ok, I'll do that.

    Can I ask how to do it properly?

    I just plug in the USB key created by the media creation tool and launch it?
      My Computer

  2. Posts : 958
    Windows 10
      My Computer

  3. Posts : 11
    windows 10
    Thread Starter

    I couldn't find time to reinstall yesterday, I'll do it tonight.

    Although, I tried a last manoeuvre. I tried to do a last clean driver installation with DDU. I think I did it the cleanest way possible. Ran it from safe mode without internet, rebooted, ran it again in safe mode, rebooted. All this with Windows Update disabled from services.msc.
    Then I ran all the steps but got no sound. This is beyond my knowledge so I'll reinstall Windows tonight.

    Atm I ran DDU another time to clean drivers and try to get sound for the day. It worked, I'm back at Ver 10.0.18362.356 but it isn't called Realtek (R) Audio anymore, it's called "Périphérique High Definition Audio" (Périphérique translating to Device, I guess).
    Sound is coming from the speakers and from earphones when plugged in. Can't test external microphone atm, will do tonight before the reinstall but got little hope at this point lol.

    Anyway, thank you for your help, if someone can think of another solution, feel free to post and I would gladly try it before reinstalling, this is really wierd and I would like to know where's the problem hehe.

    I'll post a follow-up of the reinstall to let you know if the issue is fixed.
      My Computer

  4. Posts : 958
    Windows 10

    When you search in the Microsoft update catalog website, toggle the last updated column to get the latest (11.0.6000.196 which is realtek audio console app) date sept 17.

    There are 3 realtek software components and they are all each listed separately in the catalog, but each individual download contains the other 2 updates as well --- so you don't have to download 3 times.
      My Computer

  5. Posts : 11
    windows 10
    Thread Starter

    The clean install of Windows did the trick. Thank you.

    Realtek (R) Audio is now ver. : and everything is working. I don't even know if I want to upgrade it to the latest Asus released version lol, I'm afraid it'll bug again.
      My Computer

  6. Posts : 958
    Windows 10

    Just set a restore point and you can always go back if you want.

    For a desktop pc, you can away with microsoft's default drivers. For a laptop with specialized power management, you should get the real drivers.
      My Computer


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