New
#31
I have been following this thread for some time now, here is my two pennies worth. My motherboard is an Acer oem version of an Intel B360, it comes with a Realtek ALC662 on board HD audio chip. The audio has built in SoundBlaster Z720 compatibility. The Acer supplied drivers from when I bought the PC (a year ago) install fine but just give the tray icon for speakers and volume (settings are the basic you get, levels etc) however it also installs the SoundBlaster control panel applet which allows setting audio enhancements.
This all worked fine up until Microsoft released 1903, because that version seemed to have native drivers for all my hardware I never really looked into this, the tray icon was the same, Win update installed the SoundBlaster app, all worked. However Win update also installed the Realtek audio console, which I never looked at. Fast forward to a few days ago, I checked Acer's support site and there were new drivers for the Realtek chip, so I installed them, same tray icon, same SoundBlaster app but the Realtek audio console would not work, this was the first time I even tried it. I went through the driver folder I downloaded from Acer and right clicked, installed every .INF I found, all said successfully installed, but the Realtek audio console still didn't work. Checked Win update, nothing there. Ran Autoruns and it showed in yellow RtkAudUService - File not found. So I found the file RtkAudUService64.exe and copied it to System32, re booted and low and behold Realtek Audio Console works. So one of the .INF's must be written wrong and doesn't copy the service to System32 at setup but puts an entry in the registry to load it.
But after all that the Realtek Audio Console is pretty useless, to change or enable any effects I still need to use the SoundBlaster app.
Also in Device manager I have Realtek HD Audio and HD audio listed, I'm assuming the other one is the Nvidia HDMI audio passthrough.