Removing SRS Audio Control Panel / SRS Premium Sound

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  1. JohnGray's Avatar
    Posts : 44
    Windows 10
       #1

    Removing SRS Audio Control Panel / SRS Premium Sound


    Windows 10 Pro v1903

    I have suddenly found an entry in Control Panel and a taskbar icon both relating to "SRS Audio Control Panel".
    I have no idea how the software got to be installed, and I already have SoundBlaster software.

    There are a bunch of DLL files in C:\Windows\System32\SRSLABS\{176F4E15-8F7C-4833-ADED-81FAE8CCD186} dated four years ago, but I cannot find any other traces of it.

    There is no entry in Programs and Features.
    There is no obviously-named .CPL file, and AutoRuns doesn't seem to show anything related.
    It seems to be very stealthy.

    Searching for methods to uninstall this gives nothing of any use to me.
    Can anyone offer suggestions about removal - and perhaps indicate how I might have got it?
    Thanks!
      My Computer

  2. dalchina's Avatar
    Posts : 33,783
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Possibly a HP utility?
    SRS Audio Control Panel Not Working - HP Support Community - 5642196

    What is your PC? Nothing in your specs.. is your Win 10 a clean installation or an update from what your PC came with?
      My Computers

  3. JohnGray's Avatar
    Posts : 44
    Windows 10
    Thread Starter
       #3

    This PC is, in fact, an HP Elite 8300 which I've had for nearly a year, and it came with v1803, I suspect.
    I would have noticed the blue icon on the task bar quite some time ago, I think, if it had come with the build!

    A scan through the registry has produced nothing of any consequence.
    There's nothing on the SRSLabs.com website that I can find about uninstalling,
    I'd really like to know how to uninstall all traces of SRS Audio Control Panel.
      My Computer

  4. dalchina's Avatar
    Posts : 33,783
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Ok, now that we know it's an HP, suggest you download the relevant utility from HP, install it, then uninstall it starting with Revo uninstaller.
      My Computers


  5. Posts : 2,149
    Windows 10
       #5

    SRS add-ons/enhancements can come with various audio applications/drivers. Quite likely the Sound Blaster drivers, Realtek sound drivers, IDT HP sound drivers, DTS Sound, or Windows Media Player 12 which the About > Info says parts are by SRS Labs.
    DTS acquired SRS Labs in 2012.

    I would not use Revo on this, that may result in sabotage.
      My Computer

  6. dalchina's Avatar
    Posts : 33,783
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    My comment would be relevant if you can download the utility by that name specifically, which is what I had in mind. Sorry if that wasn't clear. You can check that by seeing what utility software HP lists for your model.

    Otherwise, as Helmut suggests, and could be the case as it has no identifiable uninstaller, it's part of some other package.
      My Computers


  7. JohnGray's Avatar
    Posts : 44
    Windows 10
    Thread Starter
       #7

    Thanks to you both.

    I strongly suspect that this SRS Labs package is part of an update for the Realtek audio chip in my PC, installed by the update from Windows 10 1809 to 1903 which I did yesterday evening.
    The folder "C:\Windows.old\Windows\System32\SRSLabs" bears roughly the same date and time as the v1903 update, but is completely empty.

    There is no evidence of any SRS Labs audio package to this HP model on the (UK) HP website.
    I already have an 'audio control panel' which came with the SoundBlaster Audigy FX card when I installed the card just under a year ago, shortly after I had purchased the (second-hand) HP PC.
      My Computer

  8. dalchina's Avatar
    Posts : 33,783
    Win 10 Pro (1903) (2nd PC is 21H2)
       #8

    If it's a Realtek download you may be able to find an alternative that doesn't include it (I once got one directly from Realtek's site in order to have the equaliser available rather than use that from the laptop manufacturer).

    If it doesn't present any functional problem, best just leave it.
      My Computers


  9. Posts : 1,503
    Windows 7 Home Premium x64
       #9

    Open File Explorer and check this folder path:

    C:\Program Files\SRS Labs\SRS Control Panel

    look for SRSPanel_64.exe (if using Win10 x64/64bit) or SRSPanel.exe (if using Win10 x86/32bit).

    Installing the SRS Audio Control panel app creates an SRS startup task entry in taskschd.msc (Task Scheduler Library) - delete that and it won't load on startup

    I have this installed on my old HP Pavilion m8417c media center desktop PC even though this app does not officially support my model. on the other hand, I have a different SRS/DTS related app listed for my model on the HP driver downloads page years ago (aka. SRS Premium sound for HP speakers), which is supported.
      My Computers

  10. JohnGray's Avatar
    Posts : 44
    Windows 10
    Thread Starter
       #10

    Removing SRS Audio Control Panel / SRS Premium Sound-audio.png

    is what appears in Device Manager at present.

    @erpster4: yes, I read that old post too, but you'll have noticed that I gave the only path on my PC for the SRS Labs software in an earlier post.
    I did
    CD /D C:\
    DIR SRS*.* /S

    to find only C:\Windows\System32\SRSLabs and C:\Windows.old\Windows\System32\SRSLabs

    There is no SRS Labs software either in C:\Program Files or in C:\Program Files (x86).

    I haven't yet been able to find how the SRSLabs Audio Control Panel is invoked - it doesn't seem to be via a scheduled task nor from C:\ProgramData\Microsoft\Windows\Start Menu\Programs.
    So I remain puzzled...
      My Computer


 
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