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#1
No audio output device is installed?
Hi everyone,
I'm not sure what happened, but I noticed that my laptop has no sound. When I hover over the sound icon it says 'No audio output device is installed'. When I go into device manager, I don't see the Realtek drivers listed there, only some Nvidia drivers. When I try to add them, my computer crashes. I do see an error for the 'High definition audio device', and when I check the properties I see a code 10, but it says they are up to date. My computer also recognizes that there is an error with the high definition audio device, but when I try to trouble shoot it, the troubleshooter just says they can't solve the issue.
When I go into the control manager, I can see the Realtek drivers and card readers are installed. I have tried to uninstall the drivers and re download from the MSI Product Support page for my laptop, but every time I try to install it, my computer crashes. I have tried a factory reset on my laptop and am seeing the same issues. My windows is up to date. I feel like i've tried every solution I've been able to find, and nothing has worked. I'm not really sure what else I can try? Any help is appreciated!
Thanks,
Laura