High Definition Controller Driver Error (Code10)

Hello I am hoping someone can help me.
I have an Acer Revo 70 Nettop RT3090 4GB Ram & 698GB HHD, and HD 6320 Graphics, since updating to Windows 10 from windows 7 a couple of years ago, I can not get any sound from the nettop other than by adding a portable speaker to the headphone socket, which gives me sound, music, youtube and video etc.

It seems that a driver is not working on one of the High Definition Controllers and showing a code 10. which I think is causing the problem. I have tried so many drivers and even purchased "driver genius" to help find some, but nothing works.

I have the nettop set up as my pc and use a 27" TV as a monitor connected by a HDMI cable (which use to supply the sound) I have tried several different cables which did not help. I do have an optical jack point at the rear of the nettop, but I don't have any speakers to connect to that.

I have had other problems when Windows 10 wants to update to the newer versions from 1703,1709, 1803 and 1809, where this system always fails and I think it's because of the driver issue, and I have to manually update from the windows website.

I understand that AMD does not support older hardware, but normally there are drivers available that do, I have recently updated Windows to 1809 and had hoped that might have found me a driver, but it didn't.

Any help or ideas would be appreciated. I am new to this forum so if this is in the wrong section, please move it.

Thanks
Graham

Hello Caledon Ken, thank you for your help, firstly I have done a clean install of Windows 10, I think it was for Version 1803, I installed it to a prepared usb drive following microsoft details, and installed it as a clean copy of windows 10, I had backed up my files etc to a portable hard drive to reinstall after the clean copy, I believe the process wiped my system clean as it installed.

This is what has come up via your instructions above:
PCI\VEN_1002&DEV_1314&SUBSYS_063E1025&REV_00

The search takes me to https://www.driveridentifier.com/sca...02%26CC_040300

and New hardware and drivers - awdit - The driver, software, hardware database

From there I am lost, I have not downloaded any thing as yet.

I would appreciate it if you could look at this for me as I don't want to install anything I shouldn't .
Thanks for your help

Graham

- - - Updated - - -

Sorry I did not mean to send the links, I meant to just send the names of the web pages

Sorry to but in. You are getting audio via the headphone output but not, apparently, the speaker jack. I see an HDMI connection for a monitor. If you are using HDMI, then Windows automatically sets the HDMI as the default audio playback and thus there is no speaker output unless you manually switch the default audio playback to "Speakers".

This doesn't address the Code 10 error, but would account for why you have headphone jack audio but not speakers.

Hi all,
I'm facing the same issue posted by graham35
Did you find any solution too this issue ?
Many thanks for your feedback.
PM