Audio not working on hp probook 470 g5

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  1. Posts : 201
    Windows 10
       #1

    Audio not working on hp probook 470 g5


    Suddenly speaker icon shows white x on red background .


    Audio is not working.

    I have reinstalled audio drivers with no luck to get audio working.

    I have tried sound troubleshooter in HP Support Assistant with no luck.


    It seems like audio hardware is not being recognised.

    Any help in resolving issue would be appreciated.

    Just so you know I am using Windows 10 1809.


    Thank you.
      My Computer

  2. dalchina's Avatar
    Posts : 24,025
    Win 10 Pro (1903)
       #2

    Hi, could you please rt click the speaker icon, click Troubleshoot Sound Problems and post a screenshot of the result.

    To post a screenshot please use the Insert Image icon above your post.

    Please also post a screenshot of your Device Manager to demonstrate you have no missing drivers.

    Suddenly speaker icon shows white x on red background .
    - do you have any idea what happened just before this?

    Have you tried using a System Restore point if you have a recent one available? If restoring succeeds, these can be useful.
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  3. Posts : 201
    Windows 10
    Thread Starter
       #3

    If I rt click on speaker icon it does nothing. As stated speaker icon has white x on red background indicating it is not working.
      My Computer


  4. Posts : 1,631
    Windows 10
       #4

    1) Go to the Task Manager and restart Audio services, this maybe a temporary solution.
    2) Power Options > Additional power settings > Choose what the power button does > Change settings that are currently unavailable > turn off fast start-up > Save changes.
    Shut down and Power on again it should take somewhat longer as it checks more things.
    Do that a few times and then go back to fast start-up.
    3) Also try the Windows 10 audio troubleshooter.
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  5. dalchina's Avatar
    Posts : 24,025
    Win 10 Pro (1903)
       #5

    jaburmester said:
    If I rt click on speaker icon it does nothing. As stated speaker icon has white x on red background indicating it is not working.
    Thank you so much for your reply. No need to restate your original point.

    Irrespective of the x on the speaker, you should normally see a menu if you right click it.

    That you don't is itself a sign something more serious is wrong.

    Please could you answer the other two points in my post. Thank you.

    Another way to access the troubleshooter:
    Audio not working on hp probook 470 g5-snap-2019-04-04-08.51.50.png

    Please post screenshot.

    I'm guessing you may face a more significant repair.
    As a matter of routine please run
    chkdsk c: /scan
    from an admin command or Powershell prompt and post the result.

    If ok, also run
    SFC /SCANNOW
    and post the result.
      My Computers


  6. Posts : 201
    Windows 10
    Thread Starter
       #6

    I did all Helmet stated and nothing worked. I tried audio troubleshooter and it did not find any problems.

    If I click speaker icon I see

    Audio not working on hp probook 470 g5-speaker.gif

    Device manger shows

    Audio not working on hp probook 470 g5-device-manager.gif

    The result form SFC /SCANNOW is

    Beginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 0% complete.Verification 1% complete.Verification 1% complete.Verification 2% complete.Verification 2% complete.Verification 3% complete.Verification 3% complete.Verification 4% complete.Verification 4% complete.Verification 5% complete.Verification 6% complete.Verification 6% complete.Verification 7% complete.Verification 7% complete.Verification 8% complete.Verification 8% complete.Verification 9% complete.Verification 9% complete.Verification 10% complete.Verification 11% complete.Verification 11% complete.Verification 12% complete.Verification 12% complete.Verification 13% complete.Verification 13% complete.Verification 14% complete.Verification 14% complete.Verification 15% complete.Verification 16% complete.Verification 16% complete.Verification 17% complete.Verification 17% complete.Verification 18% complete.Verification 18% complete.Verification 19% complete.Verification 19% complete.Verification 20% complete.Verification 20% complete.Verification 21% complete.Verification 22% complete.Verification 22% complete.Verification 23% complete.Verification 23% complete.Verification 24% complete.Verification 24% complete.Verification 25% complete.Verification 25% complete.Verification 26% complete.Verification 27% complete.Verification 27% complete.Verification 28% complete.Verification 28% complete.Verification 29% complete.Verification 29% complete.Verification 30% complete.Verification 30% complete.Verification 31% complete.Verification 32% complete.Verification 32% complete.Verification 33% complete.Verification 33% complete.Verification 34% complete.Verification 34% complete.Verification 35% complete.Verification 35% complete.Verification 36% complete.Verification 37% complete.Verification 37% complete.Verification 38% complete.Verification 38% complete.Verification 39% complete.Verification 39% complete.Verification 40% complete.Verification 40% complete.Verification 41% complete.Verification 41% complete.Verification 42% complete.Verification 43% complete.Verification 43% complete.Verification 44% complete.Verification 44% complete.Verification 45% complete.Verification 45% complete.Verification 46% complete.Verification 46% complete.Verification 47% complete.Verification 48% complete.Verification 48% complete.Verification 49% complete.Verification 49% complete.Verification 50% complete.Verification 50% complete.Verification 51% complete.Verification 51% complete.Verification 52% complete.Verification 53% complete.Verification 53% complete.Verification 54% complete.Verification 54% complete.Verification 55% complete.Verification 55% complete.Verification 56% complete.Verification 56% complete.Verification 57% complete.Verification 57% complete.Verification 58% complete.Verification 59% complete.Verification 59% complete.Verification 60% complete.Verification 60% complete.Verification 61% complete.Verification 61% complete.Verification 62% complete.Verification 62% complete.Verification 63% complete.Verification 64% complete.Verification 64% complete.Verification 65% complete.Verification 65% complete.Verification 66% complete.Verification 66% complete.Verification 67% complete.Verification 67% complete.Verification 68% complete.Verification 69% complete.Verification 69% complete.Verification 70% complete.Verification 70% complete.Verification 71% complete.Verification 71% complete.Verification 72% complete.Verification 72% complete.Verification 73% complete.Verification 74% complete.Verification 74% complete.Verification 75% complete.Verification 75% complete.Verification 76% complete.Verification 76% complete.Verification 77% complete.Verification 77% complete.Verification 78% complete.Verification 78% complete.Verification 79% complete.Verification 80% complete.Verification 80% complete.Verification 81% complete.Verification 81% complete.Verification 82% complete.Verification 82% complete.Verification 83% complete.Verification 83% complete.Verification 84% complete.Verification 85% complete.Verification 85% complete.Verification 86% complete.Verification 86% complete.Verification 87% complete.Verification 87% complete.Verification 88% complete.Verification 88% complete.Verification 89% complete.Verification 90% complete.Verification 90% complete.Verification 91% complete.Verification 91% complete.Verification 92% complete.Verification 92% complete.Verification 93% complete.Verification 93% complete.Verification 94% complete.Verification 94% complete.Verification 95% complete.Verification 96% complete.Verification 96% complete.Verification 97% complete.Verification 97% complete.Verification 98% complete.Verification 98% complete.Verification 99% complete.Verification 99% complete.Verification 100% complete.Windows Resource Protection found corrupt files and successfully repaired them.For online repairs, details are included in the CBS log file located atwindir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offlinerepairs, details are included in the log file provided by the /OFFLOGFILE flag.
      My Computer


  7. dalchina's Avatar
    Posts : 24,025
    Win 10 Pro (1903)
       #7

    After those repairs and a restart, do you see any change?

    Please try creating new user for test purposes, log in as that user. Do you see the same problem?

    If so, it's a Windows issue. If not, it's a user profile problem.

    If so, you could try this free cautious repair tool:
    Audio not working on hp probook 470 g5-snap-2019-04-04-20.57.14.png

    E.g. repairs 3,10, 25, 26
      My Computers


  8. Posts : 12
    Windows 10
       #8

    Hello,

    If sfc /scannow failed, perhaps we could try a dism online ?

    Didn't know Tweaking btw, seems to be a good tool !
      My Computer

  9. dalchina's Avatar
    Posts : 24,025
    Win 10 Pro (1903)
       #9

    It reported:
    Windows Resource Protection found corrupt files and successfully repaired them.
      My Computers


  10. Posts : 32,258
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Another rule in / rule out is hardware.

    Download and install HP PC Hardware Diagnostics Windows version 1.5.4.0: (right upper area link)
    HP PC Hardware Diagnostics | HP® Official Site

    HP PC Hardware Diagnostics | HP® Official Site

    Click system tests > system extensive test > run overnight > the next day run the component test (some are interactive) > post images of the test logs into the thread
      My Computer


 
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