Sound issues after Sleep mode

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  1. Posts : 100
    Windows 10 Pro 64 bit Version 1909 Build 18363.535
    Thread Starter
       #11

    Same thing happened again, Audio not available after Sleep mode.

    Then I tried your method Ken.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX\Settings

    ExcludeWUDriversInQualityUpdate DWORD = 1

    &

    Computer Configuration/Administrative Templates/Windows Components/Windows Update = Enabled

    Restarted, uninstalled the Audio Driver again, restarted and again is the Audio Driver installed. I even disabled Internet, yet somehow Windows succeeds in installing that Driver.

    I then rebooted, uninstalled the Audio Driver --> Configuration Screen --> Device Manager --> Audio
    Deleted all Realtek Files in Programs & (x86), scanned the Registry, deleted all Driver & Device related Reg keys (after backing them up). I didn't delete everything of Realtek, but I thought I've done enough. Sadly no, the next time I restarted the Audio Driver was automatically installed.

    Some of these keys were maintained with the TrustedInstaller and I had to use SetACL Studio to delete those pesky ones in the HKLM System & Service area (Enun, CurrentControlSet, Repository etc) but wasn't enough!

    No matter what I try, the next time I restartt the Audio Driver is automatically installed...

    What's next Ken, or anyone else?

    Regards, Carlo.
      My Computer

  2. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #12

    Download your driver from your vendors site.

    Download this tool to remove your driver and software.

    Disconnect from Internet.

    Uninstall current driver.

    Ensure driver updates is disabled using tutorial.

    Install the driver you got from vendor site.

    Restart. Confirm driver is as you installed.
      My Computer


  3. Posts : 100
    Windows 10 Pro 64 bit Version 1909 Build 18363.535
    Thread Starter
       #13

    Ken it looks like you forgot to add that tool, or link to it!
    "Download this tool to remove your driver and software"
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  4. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #14
      My Computer


  5. Posts : 100
    Windows 10 Pro 64 bit Version 1909 Build 18363.535
    Thread Starter
       #15

    Ok Ken, thanks!
    I've done like you said, disabled internet and applied the Reg & GP editor to both disable updating.
    I then closed all the related Processes & Services (set to Disable) uninstalled Software & Driver, Ccleaner, restarted, and my Sound Drivers were installed again.

    Repeated everything, and deleted the associated Driver thru Driver Explorer tool, and once again the devil wags his tail, and yup there they are, my Sound Drivers.

    Sound issues after Sleep mode-image.png

    When I go to Device Manager, delete those three seperate Audio Drivers, hit F5 after a few secs later to refresh the Drivers list they appear back already! We have no chance, the PC is faster than we are LOL
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  6. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #16

    Okay.

    If you use this process to manually install the vendor driver does it work.

    https://www.youtube.com/watch?v=S97hJsg4H20
      My Computer



  7. Posts : 100
    Windows 10 Pro 64 bit Version 1909 Build 18363.535
    Thread Starter
       #17

    I'm familar with that process, so I went to Driver Guide website, searched for Realtek High Definition Audio Driver:
    https://www.driverguide.com/driver/d...iverid=1920628

    There' also a so called Realtek updater available, but that one installs a commn Driver Updater.
    Went along with, scanned, found 1 outdated Driver (Mouse) but I didn't install it because I didn't trust it and because I've used other Driver Updater programs and none found one for the Mouse, so I declined that offer. Anyway, it also showed that my Realtek Audio Driver was up to date. Nevertheless, I downloaded the file manually.

    But instead of an .INF file like that video showed I had no other choice than to download a 7-zip file which contains all the installation files. Among them are several .INF files, 63 to be precise, and I don't know which one to install?!

    - - - Updated - - -

    Here are all the INF files:

    Sound issues after Sleep mode-image.png
    Sound issues after Sleep mode-image.png
    Sound issues after Sleep mode-image.png
    Sound issues after Sleep mode-image.png
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  8. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #18

    Sorry. We seem to be approaching this differently.

    I suggested you get the file from your vendor web site, not newest, the one they built for your machine.

    Manually install that one.
    Last edited by Caledon Ken; 14 Apr 2019 at 16:43.
      My Computer


  9. Posts : 100
    Windows 10 Pro 64 bit Version 1909 Build 18363.535
    Thread Starter
       #19

    Ok, we're on the same page again, but before I commence I want to ask if it makes any difference that I bought this PC over ten years ago and it came pre-installed with Vista. So if I have to go to HP and search for those original Drivers is it ok to install Vista type Drivers on a WIndows 10 Pro machine, thats what I'm worried about...
      My Computer

  10. Caledon Ken's Avatar
    Posts : 20,089
    Windows 10 Pro x64 Version 1909
       #20

    That is a good point.

    I would make an image so you can restore, then try it. Windows itself is using drivers over 13 years old.
      My Computer


 
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