Sound Driver headache

Hi all,

Running Windowd 10 version 1803 on my Samsung Series 3 laptop. Believe I’ve got the latest version of Windows 10 (in the UK) through usual Windows Updates.

Anyway, was watching a movie earlier when I realised I couldn’t raise the laptop volume level above 37 through any method possible. I could move the slider but it would just keep going back to 37. I could decrease it though. I later found out this was happening only when I had headphones plugged in.

So I thought I’d uninstall the Realtek HD audio driver, which I did. Then try to install the latest version. I downloaded the latest CAB file (through the Realtek sticky thread) and extracted the files into a folder. But I can’t manually update the driver through Device Manager; keeps coming up with ‘your computer had the latest driver installed’.

What do I do now? Left with no sound at the minute!

OK, so I have R2.82 driver installed at the moment.
Without headphones plugged in I can raise the volume as normal through the slider.
With headphones plugged in, I can now move the slider but the actual volume doesn’t increase past 37.

It’s almost as if my laptop has set 37 to be a limit when headphones are plugged in.

Could really do with some help here please.

Just to update this thread;

I updated drivers to the Realtek UAD one. Installed fine and now I can raise the volume above 37. A hearing warning comes up but clicking ‘allow’ makes it work.

So it was a safety feature, no idea why the warning box wasn’t showing up before.