Audio issue after upgrading to Windows 10, Version 1809

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  1. Posts : 27,437
    Windows 10 Pro x64 Version 21H1
       #11

    I would try a driver from a year ago ( or nine months).

    Any must have reason for using 1809 ?


    Might also check manufacture site for driver updates for chipsets / lan / Intel Sound (if you device have).
      My Computer


  2. Posts : 14
    Windows 10 - 1809
    Thread Starter
       #12

    The original driver I had was that old, we had been using it on the last version of windows without any issues.

    The main reason I want to use the new version of Windows is so that these laptops don't need to update in the field as soon as we ship them out, (updating laptops in schools can be a headache) plus at this point I'd guess that the laptop would start having issues as soon as it does eventually update to the newest version, but maybe by then it will have been fixed.

    The real issue with going to an older version though is that I'm using EDT (Express Deployment Tool) to create our images and with the upgrade to 1809 they no longer support older versions, so just creating the image for the newer batch of laptops would be complicated. For now were are using our old image for the older batch, but it won't run properly on the newer batch. Needless to say this is getting very annoying.


    Thanks for all your help.

    Steve
      My Computer


  3. Posts : 27,437
    Windows 10 Pro x64 Version 21H1
       #13

    Okay. I hear you.

    Did you check other driver levels?
      My Computer


  4. Posts : 14
    Windows 10 - 1809
    Thread Starter
       #14

    I've tried all the audio drivers that I've been able to get a hold of that I know would work with this. I did verify that when these laptops update in the field that the audio does get broken, so really we need a fix from Microsoft, otherwise we have hundreds of these at schools around the country that are going to stop working. It's all very aggravating.
      My Computer


  5. Posts : 27,437
    Windows 10 Pro x64 Version 21H1
       #15

    Things have really gotten off track with Windows 10. MS in my opinion has taken on to much. They want to be the keeper of the hardware, the developer of the OS and the maker of apps.
      My Computer


  6. Posts : 27,437
    Windows 10 Pro x64 Version 21H1
       #16

    Saw this posted by @AndreTen

    Do you see anything like this?

    No sound, or HD Audio Device install problems in Insider build 18298
      My Computer


  7. Posts : 26,956
    Windows 10 (Pro and Insider Pro)
       #17

    Caledon Ken said:
    Saw this posted by @AndreTen

    Do you see anything like this?

    No sound, or HD Audio Device install problems in Insider build 18298
    Ken, don't think that's related. That is Insider's builds problem and manifests itself with no audio at all.
    this one is about running service (audio) on the user's basis instead of system Have no idea.
      My Computers


  8. Posts : 27,437
    Windows 10 Pro x64 Version 21H1
       #18

    Yes I saw Insider Build but 1809 is a very close cousin in my books.
      My Computer


  9. Posts : 26,956
    Windows 10 (Pro and Insider Pro)
       #19

    Caledon Ken said:
    Yes I saw Insider Build but 1809 is a very close cousin in my books.
    Not really. At this stage, Insiders build is next generation. And a roulette at this stage.
      My Computers


  10. Posts : 14
    Windows 10 - 1809
    Thread Starter
       #20

    Ya, my laptop is not a big name brand laptop like HP, and most the drivers are pretty generic, although I do see this same issue on my computer with an ASUS motherboard. My guess is that it's pretty wide spread, and it just doesn't affect most users because they aren't playing audio without logging into a normal user account.
    I would love to get some more feedback from other people that have Windows 10, 1809 and are willing to try this.
    All it takes to try it is to have the computer set to lock the computer when put to sleep, have it sleep, then after waking up and before logging back in, try pressing the Ease of Access Icon. If it plays the audio your system isn't affected, if not than it is. It'll start working again as soon as you log in; my issue is that it doesn't start working in Assigned Access.

    At this point I don't even know if it's just a Realtek thing or not. I'm trying to find a computer with an Intel audio chip or such to try it on, but haven't found a good candidate yet.
      My Computer


 

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