Windows Audio Device Graph Isolation stopped working


  1. Posts : 5
    Windows 10 Home Single Language, 64-bit Operating System
       #1

    Windows Audio Device Graph Isolation stopped working


    For weird reasons, audiodg.exe keeps stopped working. Could not find out as why it happened. I'm having a hard freeze issue also when gaming, and after a hard reset back to desktop and checked the reliability monitor, seemed that when I hard freeze, audiodg.exe stopped working. Not entirely sure whether it's related or not because there were some minority instances where audiodg crashed but the pc did not hard freeze based on reliability monitor.

    Everything was ok until it hard freeze, when it freezes. There is no audio at all, there was image from the last moment, no response from mouse and keyboard including caps and num lock. The fan was still spinning though. Is this a sign of audio hardware failure? or faulty audio hardware?

    Can audiodg crash really hard freeze my laptop? I'd checked online for solutions but all of them are related to no sound when audiodg crashes. And everytime it's the same fault module name...

    Things I'd done so far:
    chkdsk, DISM scanhealth, sfc/scannow, reinstalled audio drivers, updated all drivers....
    RMA the new laptop 3 times for motherboard replacement twice, internel DC-cable and wireless card replacement plus full formatting, reinstalled windows and all sorts of test, including benchmark and stress test in order to fix the freezing issue but still can't fix it.

    I do not want to sent it back for RMA again because I believed they can't identify the problem and address the issue properly. And everytime I'll have to reinstall everything from scratch...plus unable to use my laptop. Been in the service centre for 2 months plus and barely have a chance to use the laptop. Asus refused to replace it for me also....Really appreciate any help cause I'd no one else to turn to.

    ASUS FX504GM
    i7-8750H 2.20Ghz
    GTX 1060 6GB
    16GB RAM

    This is the technical details text file: Windows Audio Device Graph Isolation.txt
    Click image for larger version. 

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Name:	audiodg crashed.png 
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ID:	210707
      My ComputerSystem Spec


  2. Posts : 5
    Windows 10 Home Single Language, 64-bit Operating System
    Thread Starter
       #2

    By the way, there's no Enhancement tab under Speakers Properties so, that shouldn't be the cause audiodg.exe crashing...
      My ComputerSystem Spec

  3.    #3

    Can be caused by Steam (Valve) running in background with chat sound notifications enabled:https://steamcommunity.com/groups/St...1715730728002/

    For me the task crash (no hard freezes) was:

    Percorso dell'applicazione che ha generato l'errore: C:\Windows\System32\audiodg.exe
    Firma del problema
    Nome evento problema: APPCRASH
    Nome applicazione: AUDIODG.EXE
    Versione applicazione: 10.0.17763.348
    Timestamp applicazione: a0a39b52
    Nome modulo con errori: NAHIMICV3apo.dll
    Versione modulo con errori: 10.0.10011.16384
    Timestamp modulo con errori: 595e4369
    Codice eccezione: c0000005
    Offset eccezione: 0000000000379f91
    Versione SO: 10.0.17763.2.0.0.768.101
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: 1719
    Ulteriori informazioni 2: 171906201cee33643617b65633af2a8b
    Ulteriori informazioni 3: 4351
    Ulteriori informazioni 4: 435129bf1cb69277ef6da28be34d3011

    W
    ORKAROUND (since Steam devs are unable to fix this problem):
    Disable all sound notifications in Steam, and the random daily crashes of 'audiodg.exe' should disappear, especially if you use audio enhancers like Nahimic etc (very common on gaming laptops for example). It worked for me, so give it a try.
      My ComputerSystem Spec


  4. Posts : 53
    Windows 10 Pro 64 bit ver. 1903
       #4

    hexaae said: View Post
    cut...Disable all sound notifications in Steam, and the random daily crashes of 'audiodg.exe' should disappear, especially if you use audio enhancers like Nahimic etc (very common on gaming laptops for example). It worked for me, so give it a try.
    I don't have Steam in my computer so this error is unrelated to Steam.
    I blame Realtek/Nahimic not being able to deliver proper software. Programming is not for everyone...
      My ComputersSystem Spec

  5.    #5

    snickie said: View Post
    I don't have Steam in my computer so this error is unrelated to Steam.
    I blame Realtek/Nahimic not being able to deliver proper software. Programming is not for everyone...
    Yeah. Even if I removed Steam sounds I still randomly (and rarely at least) have the usual audiodg.exe crashes caused by crappy NAHIMICV3apo.dll... I'm considering to uninstall all this preinstalled crap and buy Dolby Atmos on MS Store… could be a good solution keeping nice spatial and surround sounds done right. I'm not sure it supports also Realtek driven speakers of this gaming laptop though.
      My ComputerSystem Spec


 

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