AMD HD Audio not working

  1. Posts : 191
    Windows 10

    AMD HD Audio not working

    Hi All

    OK I had an issue yesterday where I shut down and had an update and when I rebooted I had no sound. This was the thread I posted that did resolve the sound issue

    Sound vanished! Solved - Windows 10 Forums

    Problem I am having now and reason I started a fresh thread to deal with this connected but separate issue is I have an AMD HD Audio on my system and whatever this update did it seems to have added a new audio driver or something as before I just had the AMD HD Audio now I have that and a REALTEK HD AUDIO (SST) in there as well under SOUND VIDEO AND GAME CONTROLLERS.

    But I do have sound.

    the way I fixed the above issue was I had an intel HD Audio in a category for OTHER DEVICES that had an exclamation mark on it and someone said to right click that and update driver but BROWSE my computer for that driver and that resolved my sound issue.

    But now I noticed that when I right click my speaker icon and select sound and then the playback tab I noticed my AMD is all showing as grey with a red down arrow over the icon and it says not plugged in. There are 3 of those and then the REALTEK one that was added with the above fix. It's like it's forcing the realtek one over the AMD one.

    And while sound does work I noticed that one item I loved is now missing. That being when I am on headphones (95% of the time) I have the volume set to 12% but when I unplug the headphones to use speakers it use to then return the speakers back to 100% as I will then use the volume control via my scroll wheel in my media program to adjust the volume as needed when on speakers.

    but it will no longer go back and forth between 12% and 100% depending is headphones or speakers.

    Any idea how to get this feature back or how to get the AMD HD Audio working again?

    It was all working fine before the update yesterday and seems others are also experiencing the same issues now as saw another post on this and others posted in my thread they too had same issues following the update.

    Also forgot to add am on an HP Omen laptop and I have done troubleshooting scans with no success!

      My Computer

  2. Posts : 1,310
    Windows 10

    When windows do a major update usually it updates your entire set of drivers along with it . Usually 50% of their drivers catalog are faulty drivers .

    So my advice would be to download latest updates of Intel graphics driver , Amd graphics driver and Realtek driver , after that unplug from the internet and then uninstall those drivers ticking delete option in uninstall dialogue from device manager . After that install the drivers Realtek first then Intel then Amd , that should fix you .

    As for your second requirement , this is an audio driver specific feature that apparently is removed from the driver that got updated from Microsoft catalog . So all you can do is to cross your fingers and hope it wasn't deprecated and removed from the driver you are about to install .

    Finally as a hint , with laptops with dual GPUs such as yours usually HDMI sound outputs through the Intel Display Audio driver as usually Intel's GPU is set to GPU 0 (Primary GPU) , any other setup just means you have a conflict . And also be hinted that Intel Display Audio should not be visible in sound and video and game controller not unless the cable is connected to a compatible device , if unplugged the device disables and hides itself .

      My Computer

  3. Posts : 191
    Windows 10
    Thread Starter

    Thanks that got it all resolved sounds great again and the volumes are adjustable automatically based on headphones or speaker!!!

    Thank Goodness that nightmares over!!
      My Computer


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