No sound. Realtek entry is missing from Device Manager

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  1. OldGrantonian's Avatar
    Posts : 199
    Windows 10 Pro 1809
       #1

    No sound. Realtek entry is missing from Device Manager


    I have Asus ROG Trix with Win 10 Pro 64-bit, version 1803.

    Yesterday at shutdown, I had sound from various sources - for example, YouTube. Today I have no sound from any source.

    When I looked in Device Manager, the entry for Realtek has disappeared. That entry was present approximately one week ago when I disabled and re-enabled the driver to cure no sound in YouTube.

    Any advice?

    Thanks.
      My Computer

  2. FreeBooter's Avatar
    Posts : 4,025
    Windows 10 Pro 64-bit
       #2

    Hi OldGrantonian,

    Have you tried uninstalling and reinstalling the sound card driver?
      My Computer

  3. OldGrantonian's Avatar
    Posts : 199
    Windows 10 Pro 1809
    Thread Starter
       #3

    FreeBooter said:
    Have you tried uninstalling and reinstalling the sound card driver?

    Thanks for response.

    All the google results say that you must uninstall before re-installing. I immediately opened Device Manager to find out out to uninstall something that's not present. No luck.

    Maybe I can install a driver by clicking on a file. Is it

    C:\Program Files (x86)\Realtek\Realtek Windows\NIC DriverRTINSTALLER64.EXE

    Thanks.
      My Computer

  4. FreeBooter's Avatar
    Posts : 4,025
    Windows 10 Pro 64-bit
       #4

    You can download new version of the sound card driver from your computer manufacturer website or sound card manufacturer website.
      My Computer

  5. CountMike's Avatar
    Posts : 18,444
    W10+Developer Insider + Linux
       #5

    OldGrantonian said:
    Thanks for response.

    All the google results say that you must uninstall before re-installing. I immediately opened Device Manager to find out out to uninstall something that's not present. No luck.

    Maybe I can install a driver by clicking on a file. Is it

    C:\Program Files (x86)\Realtek\Realtek Windows\NIC DriverRTINSTALLER64.EXE

    Thanks.
    This last version includes cleaning of audio drivers. Display Driver Uninstaller Download version 18.0.0.2
    No sound. Realtek entry is missing from Device Manager-image.png
      My Computers

  6. OldGrantonian's Avatar
    Posts : 199
    Windows 10 Pro 1809
    Thread Starter
       #6

    CountMike said:

    This last version includes cleaning of audio drivers. Display Driver Uninstaller Download version 18.0.0.2

    I ran the DDU in accordance with the ReadMe. Nothing visible happened. There's still a red "x" in system tray.

    As I suggested in my second post, it's really difficult for a non-techie such as myself to understand how any program such as DDU can have the intelligence to clean something WHICH DOES NOT EXIST. See my screenshot. There's no entry for "Realtek something-or-other" which I'm sure was present about a week ago. I was able to Disable, then Enable the Realtek driver to successfully restore YouTube sound.

    On the other hand, I'm sure that DDU can examine the entry for "Intel Display Audio" (screen shot), and determine whether it's OK or not, because it EXISTS.

    Thanks.
    Attached Thumbnails Attached Thumbnails No sound. Realtek entry is missing from Device Manager-device-manager_norealtek.png  
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  7. CountMike's Avatar
    Posts : 18,444
    W10+Developer Insider + Linux
       #7

    Intel display audio is thru graphic part, DP or HDMI, it's digital. For analog sound it has "Support Windows 10 Cortana with Voice, ASUS Sonic Studio according to specs.
      My Computers

  8. Bastet's Avatar
    Posts : 1,754
    Windows 10 Pro 64bit
       #8

    Is the device hidden? Look under hidden devices (file?)
    There’s a bug either with 1809 or the latest cu, it’s deleting/hiding the audio driver, there’s reports that the error is referring to intel Audio driver & it’s actually the realtek driver which require updating or reinstalling.
    Check further up for audio devices too.
      My Computer

  9. OldGrantonian's Avatar
    Posts : 199
    Windows 10 Pro 1809
    Thread Starter
       #9

    .
    My sound is now back to normal:

    No sound. Realtek entry is missing from Device Manager-image.png


    Here's a brief summary of all my actions:

    • None.


    I wasn't offered any Windows updates, but I notice an unsolicited update for yesterday so maybe that fixed everything:

    No sound. Realtek entry is missing from Device Manager-image.png

    Thanks to all volunteers for their assistance and advice.
      My Computer


  10. Posts : 177
    Windows 10
       #10

    If it's anything to do with a very recent windows update this worked for me as I had no sound and slowly got it back and this post here resolved it all

    AMD HD Audio not working - Windows 10 Forums
      My Computer


 
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