Missing Drivers after Windows Updates - Sound and DVD Drive

  1. Posts : 30
    Windows 10 64-Bit

    Missing Drivers after Windows Updates - Sound and DVD Drive

    Hi all,
    My time on Windows 10 has been good so far. But the latest round of Windows Updates has given me sound driver and CD/DVD drive driver issues.
    Please see images attached.

    I have a Samsung Series 3 laptop and I am in the UK. I have tried the Samsung Software update facility which doesn't show any driver updates. I have tried the Sound troubleshooter which told me to restart but still the issue persists.

    Many thanks.

    Missing Drivers after Windows Updates - Sound and DVD Drive-win-ver.pngMissing Drivers after Windows Updates - Sound and DVD Drive-drivers-missing.jpg
      My Computer

  2. Posts : 42,508
    Win 10 Pro (22H2) (2nd PC is 22H2)

    Hi, what do you see if you enter your exact model here
    Download Center | Samsung LEVANT
    or wherever you might normally find your drivers?
    (You haven't quoted your exact model number).

    Windows 10 Update Information
    Here you can determine if Samsung has tested your device for compatibility with Win 10.

    If not, you are always at risk at some point of not having compatible or a complete set of drivers.

    This fix may help you with your DVD drive:
    Windows 10 - my dvd/cd drive is not recognised, at all Solved - Windows 10 Forums

    You can download a generic Realtek driver here:


    Here's an example of the difficulties some have encountered. This suggests some other options if necessary, including getting older drivers, and if necessary installing them incompatibility mode.
    I dont have audio after release of new windows 10 update 1803 - Microsoft Community
      My Computers

  3. Posts : 30
    Windows 10 64-Bit
    Thread Starter

    Thanks for your reply^

    Solved in the end, relief! The sound driver issue was resolved by downloading the latest Realtek driver direct from Microsoft Update catalog as detailed in the sticky here Latest Realtek HD Audio Driver Version

    The dvd drive problem was resolved by making the registry edits detailed here https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

      My Computer


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