my sound cuts out every couple of days .reset the pc starts it working


  1. batrico
    Posts : 15
    Windows 10 home 64bit preview Build 19628.msn
       New #1

    my sound cuts out every couple of days .reset the pc starts it working


    Hi long time member rare poster.in fact since i last posted ive a new pc which is now a couple of years old.

    I have the current feature update to my pc of windows 10 and most things work fine. One thing that happens is my sound cuts off in the middle of a video every couple of days or weeks.a message comes up saying i just unplugged a speaker jack which i havent.I have been looking for ages to find a fix.

    I have updated the driver (Reatek hd audio) so many times both from asus(my pc maker) and realtek themselves.Ive also used a couple of driver update programmes to update that way.

    The only thing ive been able to do is get rid of the jack message.
    Looking for some help to fix my issue.would be appreciated.
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  3. Plankton
    Posts : 2,075
    Windows 10 Pro
       New #2

    First off.....get rid of those driver update programs....they tend to do more harm than good. Since this is an Asus OEM pc...only update drivers from Asus for your PC model only.

    uninstall any sound driver you have and then download from Asus for your model here. This is the latest driver designed for your PC's mobo.
    K20CE Driver & Tools | Tower PCs | ASUS Global
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  4. batrico
    Posts : 15
    Windows 10 home 64bit preview Build 19628.msn
    Thread Starter
       New #3

    I have installed the audio driver you suggested,now we wait.
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  6. Plankton
    Posts : 2,075
    Windows 10 Pro
       New #4

    Just remember, with OEM systems like yours, never download drivers outside the vendors website as those are not verified to work with the installed mobo.
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  7. batrico
    Posts : 15
    Windows 10 home 64bit preview Build 19628.msn
    Thread Starter
       New #5

    cut out again tonight. my device manager says
    :Audio inputs and outputs
    Line In(Realtek High Definition audio)
    RealtekDigital Output(Realtek High Definition audio)
    Speakers(Realtek High Definition audio)

    I uninstalled all 3 then installed the audio manager .then restarted pc. and windows installed them.
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  8. batrico
    Posts : 15
    Windows 10 home 64bit preview Build 19628.msn
    Thread Starter
       New #6

    happened again today did troubleshoot and pc said plug in my speakers but they are already plugged in.
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