Low sound volume?

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  1. Posts : 7,128
    Windows 10 Pro Insider
       #1

    Low sound volume?


    Since updating my wife's and my Sister-N-Law's laptops to the April update and the CU the volume on their laptops is low even though the volume is set to 100. Is this a known problem and is there a fix? I have tried deleting and reinstalling the sound card drivers. My wife's laptop is using the latest High Definition Audio Device driver and my Sister-N-law's laptop is using the latest Realtek High Definition Audio driver. Selecting Loudness Equalization helped a little.
    Last edited by Winuser; 17 May 2018 at 06:11.
      My Computers


  2. Posts : 2,523
    Win 11 Pro
       #2

    I haven't seen any other complaints about your problem. I look at the posts here and I'm active on the Dell forum. None of my 2 Laptops (a Dell and a Toshiba) and a self built desktop (with Realtek) are having any sound issues.


    The "High Definition" audio driver is the Windows installed generic, basic function, audio driver. If there is a sound hardware driver available that would be the first step on that one.
      My Computers


  3. Posts : 11,958
    Windows 10 Home x64 Version 21H2 Build 19044.1826
       #3

    This is a shot in the dark.

    If you are using WMP then note that some updates reset WMP volume level to its default of 50%. This acts in series with the system volume so even if that is 100% the overall result would still be 50%. You would have to adjust WMP volume to full to allow the system volume level to be in full control.

    Denis
      My Computer


  4. Posts : 7,128
    Windows 10 Pro Insider
    Thread Starter
       #4

    This is happening in all apps that have sound. The only time the volume is loud is when in sound settings and I do a speaker test. The volume is probably about 20 to 25% lower than my laptop running the Skippy build.
      My Computers


  5. Posts : 2,435
    Windows 10 Pro x64
       #5

    Winuser said:
    This is happening in all apps that have sound. The only time the volume is loud is when in sound settings and I do a speaker test. The volume is probably about 20 to 25% lower than my laptop running the Skippy build.
    I'm afraid it's a never ending problem. I also have the low sound + a distorted sound problem when the volume goes very high, above 70.

    I have tried several versions of Realtek High Definition Audio drivers and I have settled to the one recommended by Microsoft for my HW_ID (6.0.1.7944), which is quite old. Not that is solved the problem, but I just gave up installing and trying new drivers!!
      My Computer


  6. Posts : 7,128
    Windows 10 Pro Insider
    Thread Starter
       #6

    ddelo said:
    I'm afraid it's a never ending problem. I also have the low sound + a distorted sound problem when the volume goes very high, above 70.

    I have tried several versions of Realtek High Definition Audio drivers and I have settled to the one recommended by Microsoft for my HW_ID (6.0.1.7944), which is quite old. Not that is solved the problem, but I just gave up installing and trying new drivers!!
    Hopefully this gets fixed in a future update. My Skippy laptop is running the same Realtek driver as my Sister-n-Laws laptop and the sound is normal.
      My Computers



  7. Posts : 2,523
    Win 11 Pro
       #7

    The Laptops that the sound is low, are they recent Win 10 hardware or old hardware that was upgraded to Win 10? If they are "old" it may just be incompatibility. I suspect the one with just the generic High Definition Audio is in that category.
      My Computers


  8. Posts : 27,753
    Windows 10 Pro x64 Version 21H1
       #8

    Would an older driver be in order then.

    If this works I would then disable driver updates.
      My Computer


  9. Posts : 2,435
    Windows 10 Pro x64
       #9

    fireberd said:
    The Laptops that the sound is low, are they recent Win 10 hardware or old hardware that was upgraded to Win 10? If they are "old" it may just be incompatibility. I suspect the one with just the generic High Definition Audio is in that category.
    Mine is a 2016 hp laptop, with a Broadwell i5 5200U 2.2 GHz CPU, 8 GB DDR3 RAM, Intel HD 5500 DIsplay and Realtek HD Audio. I don't consider it 'Old', but again I might be wrong.
      My Computer


  10. Posts : 2,523
    Win 11 Pro
       #10

    I was referring to Winuser's Laptops. The 2016 HP should not be a problem.
    I wonder if it has anything to do with the Recording Device. If available "Stereo Mix" should be set as the default Recording Device. This does, in a way, affect what is heard on the speakers or headphones.
      My Computers


 

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