Speaker/sound issue following 1709 upgrade

MitchK999 · 08 Apr 2018

I managed to do the 1709 upgrade, but now I get no sound, either Windows alert sounds or from (eg) Media Player/Chrome.

I've installing/uninstalling the various sound devices, updating drivers (says mine are the latest/most suitable) and get nowhere. When something is playing, if you you look at the speaker in "Playback Devices" the green level bar is moving up and down, as if it actually is playing, but there is no sound, irrespective of where you have the sound levels on the speaker or the program that's playing. It also applies to headphones - no sound there either. Any suggestions?

Thanks in advance!

Caledon Ken · 08 Apr 2018

See if you have Realtek audio manager, in notification area (systray). Check settings within it, especially output port.

EdTittel · 08 Apr 2018

If you do have a RealTek Audio components, you can always find the latest drivers here at TenForums: Latest Realtek HD Audio Driver Version - Windows 10 Forums.
HTH,
--Ed--

MitchK999 · 08 Apr 2018

Thanks guys, I have the Realtek I2S audio codec. System says it's working properly when viewed via device manager. Driver date is august 2015, but trying several times to update it, it tells me I have the best/most recent driver. No mention of ports for this in the properties menu.

Caledon Ken · 09 Apr 2018

What sound device is installed in you rdevice. If Realtek you need to open the Realtek HD Audio Manager.

tomseys · 09 Apr 2018

If you have a Realtek HD audio manager, you should be able to find it in: Control Panel/Hardware and Sound...and then scroll down usually its sitting on the bottom.

It might also be listed in the start menu/your apps list - in my case it is called HP audio control

You might be able to find it in task manager/startup (might be disabled)

If you right click the speaker icon in the system tray and choose open volume meter, make sure nothing is muted and the sound is up on the slider in general. There is also a troubleshoot sound problems there you could try.

MitchK999 · 09 Apr 2018

Hi, thanks all!

The only thing present in Control Panel>Hardware and Sound is "Intel SST Audio Device" - nothing else present at all. Can't find anything in Task Manager Processes, Startup or Services.

I've tried the Troubleshoot several times - all it will tell me is that there is a generic audio issue (I think I'd figured some audio issue was going on myself!). I've found I have a similar problem with the SD card slot - it can't/won't recognise any SD card, even though the cards read perfectly in the plug-in card adaptor that goes via the USB port. Perplexing!

tomseys · 09 Apr 2018

How about go to your computer manufacturers site and look up your specific model and from there download the Realtek Audio driver it has there for it (which may be older and different than whatever you have now) and install it and see how that goes. I think when you install it it will uninstall whatever you have there now and replace it with the model specific/suggested one with a restart or two.

I think I've read that sometimes audio managers are kept in the "multimedia" section of a list of drivers available for a model.

MitchK999 said:

all it will tell me is that there is a generic audio issue

yeah mine mentions a generic driver too when I've done that..

MitchK999 · 09 Apr 2018

I've got the latest/only audio driver for my make and model from the Acer website, but there is no device to install it to - there is no HD Audio Manager.

tomseys · 09 Apr 2018

Have you tried all of these things (skip troubleshooter etc):

https://support.microsoft.com/en-us/...sound-problems