cannot see JPEG's on reinstall

pawz10 said:

it is Home, 1703, OS Build 15063 483

still no built in apps..

I've just re-read your first post and spotted that you said...

pawz10 said:

The lady is 'Administrator'.

...and that is almost certainly the reason you don't see any of the built-in Apps. That is the built-in Administrator account which should by default be disabled. It can be enabled, but it cannot run the Desktop Apps such as Store. It is not intended to be used as a 'daily' account. Normal practice it to use a normal account, either an administrator (but not the Administrator) or a standard user. There should always be at least one account that is an administrator for maintenance purposes, then there is no need to enable the Administrator.

Are there any other user accounts? If so, sign in to one of them and see it that has all the Apps. If not, create a new local account as a test and try that.

well, I am going round in circles, I think I just have to do another reset. Fed up..
oh, did not see the new post.. I must come out of here to read it

Bree said:

I've just re-read your first post and spotted that you said...

...and that is almost certainly the reason you don't see any of the built-in Apps. That is the built-in Administrator account which should by default be disabled. It can be enabled, but it cannot run the Desktop Apps such as Store. It is not intended to be used as a 'daily' account. Normal practice it to use a normal account, either an administrator (but not the Administrator) or a standard user. There should always be at least one account that is an administrator for maintenance purposes, then there is no need to enable the Administrator.

Are there any other user accounts? If so, sign in to one of them and see it that has all the Apps. If not, create a new local account as a test and try that.

no other accounts, and I did not set her to be admin. There is an administrative account on the sign in screen, that is not her I think. Her name is above it as it would be in another account - she is the only user so would be an administrator perhaps, just as you can have in other Windows, without invoking the Administrative account which is a separate entity. I shall go into the Admin account just to see, but I think that is right...yes, administrative account is not being run.. how can I change her user status from admin? She only one on there...I shall start again I think..

Hi,
You can use the update assistant or media creation tool for a current build
Update to Latest Version of Windows 10 using Update Assistant Installation Upgrade Tutorials

Download Windows 10 ISO File Installation Upgrade Tutorials

thank you, I might try that - but if I tell Windows to reset using the advanced options, won't it fetch the latest version down anyway?

pawz10 said:

...if I tell Windows to reset using the advanced options, won't it fetch the latest version down anyway?

No. That way of reinstalling Windows 10 uses the existing windows system files as the source for doing a clean install, including any OEM customizations should this be a pre-installed Windows from the manufacturer. This is effectively a factory reset without the need for an image from an OEM reset partition as was the case for earlier versions of Windows.

well, went into administrative account, just to check, and now that is the only account available, which means I cannot get onto the web to download media creation tool, things is going downhill....

Bree said:

No. That way of reinstalling Windows 10 uses the existing windows system files as the source for doing a clean install, including any OEM customizations should this be a pre-installed Windows from the manufacturer. This is effectively a factory reset without the need for an image from an OEM reset partition as was the case for earlier versions of Windows.

maybe I can download the media creation tool on my own computer ( windows seven) and put it on a thumb drive - would that work?

back in users account (phew) have to sign out from admin account. I am getting too old for this.. I am going to download the latest Win 10 then, using media creation tool? I shall work it out, have to do it from the laptop I s'pose.. wish me luck please, will report back when all is done.

back in users account (phew) have to sign out from admin account. I am getting too old for this.. I am going to download the latest Win 10 then, using media creation tool? I shall work it out, have to do it from the laptop I s'pose.. wish me luck please, will report back when all is done.