After this morning's Windows 10 update (Feature update to Windows 10, version 1709) Microsoft Jigsaw no longer functions. I get the maroon startup screen but, after a few seconds, the application vanishes.
With any normal app, I would uninstall, then reinstall, but this doesn't seem possible. Microsoft App Store just tells me I already have Jigsaw installed.
How may I redeem this situation, please?
You could try settings and I think it’s something like apps and features. Find jigsaw in the list, click on it, then click advanced beneath it. Then select reset. Give it a minute or so whilst the app resets and then try relaunching it
Thank you for replying.
I've just done that and the problem remains.
Earlier I managed to uninstall, then reinstall the app, but that didn't work either.
Hmm, that’s not good. I don’t play it myself or have the app but I wonder if there is an incompatibility with creators fall update. Maybe there is a corrupt cache. Could try and create a new user account and install it there and see if it’s the same problem. Do you have other game apps that still run ok or are they similarly affected, such as Microsoft solitaire?
Sadly, lack of patience on my part seems to have been the underlying cause of resetting not working. After a night's sleep for the PC and a restart this morning, functionality has been restored. Thank you again for your advice.
Quote