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  1.    1 Week Ago #1
    Join Date : Jul 2015
    Posts : 41
    windows 10 Ver 1709

    MS Excel 365 sometimes won't start


    Using windows 10 64 bit version 1709 on a desktop PC.
    About once a week or so, Excel has trouble opening and crashes up to 8 times before finally recovering and opening. There are no error messages or BSODs, just slow to open, and a trail of failures in the Reliability Monitor. Office 365 is up to date, as is Windows.
    It displays this problem opening varying databases, so it not a bad database, and it has to load Excel before loading a database anyway.

    Any clues?Click image for larger version. 

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  2.    1 Week Ago #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,948
    Windows 10 Pro Build 1703

    Hi skcusime.

    So what do the "View technical details" reveal besides these errors you posted.

    Have you scanned your disk for errors?

    Ken
      My ComputerSystem Spec
  3.    1 Week Ago #3
    Join Date : Jul 2015
    Posts : 41
    windows 10 Ver 1709
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi skcusime.

    So what do the "View technical details" reveal besides these errors you posted.

    Have you scanned your disk for errors?

    Ken
    Ken, Technical Details are shown here, but doesn't help me at all. I've scanned the drives and run SFC all with no errors. The machine runs perfectly except for this nuisance. And I know if I didn't look for problems by running the reliability monitor, I'd never know about this but something's got to be causing it.....

    Click image for larger version. 

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  4.    1 Week Ago #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,948
    Windows 10 Pro Build 1703

    To see if this is an addin issue you could start excel in safe mode.

    Windows Key + R,

    type excel /safe

    enter

    I searched google with exception code and excel. I also searched on the dll but when I saw add-ins and you mentioned databases I figured you are an advance user and likely have a few. Just a test.
      My ComputerSystem Spec
  5.    1 Week Ago #5
    Join Date : Jul 2015
    Posts : 41
    windows 10 Ver 1709
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    To see if this is an addin issue you could start excel in safe mode.
    Good thought Ken, but there are no active add-ins. I've opened several databases since my first email this morning without incident, but got another 8 errors a short while ago. That's 16 today!!

    Click image for larger version. 

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  6.    1 Week Ago #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,948
    Windows 10 Pro Build 1703

    Please try safe start if you have add-ins installed.
      My ComputerSystem Spec
  7.    1 Week Ago #7
    Join Date : Jul 2015
    Posts : 41
    windows 10 Ver 1709
    Thread Starter

    No add-ins are present.
    I've restored back to an image I has before these issues (only been happening for 10 days or so) so we'll see what happens. Might have been a windows update (or office update) that caused it.
    Here's hoping...
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,948
    Windows 10 Pro Build 1703

    Good luck. Please post back how it goes.

    Ken
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : Jul 2015
    Posts : 41
    windows 10 Ver 1709
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Good luck. Please post back how it goes.

    Ken
    Well unfortunately that didn't work. First time this morning after a bootup, loaded Excel directly from the start menu (not from a database shortcut) it failed 8 times. The spinning cursor spins for about 5 seconds as it loads (same as it does opening any program) and then goes off briefly, comes back for 2 seconds, goes off again, and does this about 8 times before finally loading the program.
    As I said before, that's the only symptom of a problem - no crash messages or BSODs, just a bit slow opening, and a trail in reliability history. It usually opens just fine for the next 10 or 20 runs, sometimes goes for a couple of days!
    I'll keep trying things and report back if anything changes.
      My ComputerSystem Spec
  10.    1 Week Ago #10
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,948
    Windows 10 Pro Build 1703

    Okay, so you could uninstall Office and then re-install. There is usually an option to repair Office as well.

    Alternatively you could do a clean boot and the run excel to see if this is interference from another piece of software.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    When you say database you mean workbooks or spreadsheets, right?
      My ComputerSystem Spec

 
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