Windows 10: VueScan Will Not Find The Scanner Solved

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  1.    4 Weeks Ago #1

    VueScan Will Not Find The Scanner


    VueScan Scanner Software for Windows, Mac OS X and Linux is where the software is found. VueScan worked until I installed Windows 10 Home 64-bit version 1709.

    The scanner is on a Brother MFC-9340CDW printer, running under WiFi. When I open VueScan, it reports that it cannot find the scanner, and the Windows 10 apps module in Settings reports that VueScan is unavailable. VueScan's author asked me to check mDNS and firewall; mDNS is only used forMACs, according to the Brother software manual, and disabling Comodo firewall made no difference.

    I tried scanning through AllMyMovies, which scans covers for entering into entries in the catalog as does AllMyBooks; scanner works there.

    Any ideas?
      My ComputerSystem Spec

  2.    4 Weeks Ago #2

    I had a sort of similar issue after updating to Fall Creators Update. I use an older version of Photoshop (CS 2003), and after updating to FCU Photoshop would not find the native Twain driver for my scanner.

    My scanner is the CanoScan 8800F. Photoshop would only find the WIA, however I needed the Twain so I could use my scanner's much better native GUI. The only thing that worked for me was to set the compatibility of my older Photoshop to Windows XP (Service Pack 3). After I did that Photoshop recognized the native Twain driver for my scanner. That is the only thing that worked.

    I realize that my above info may not help your situation, but in the meantime give NAPS2 a try. If that works then it is obvious that VueScan has to be updated to be compatible with your printer/scanner and FCU

    NAPS2 - Scan documents to PDF and other file types, as simply as possible.
      My ComputerSystem Spec

  3.    4 Weeks Ago #3

    I tried three compatibility settings for VueScan, none of which worked. Out of curiosity, I then downloaded its 32-bit version, which claimed that it could not install, but clicking on its desktop icon started it; not surprisingly, that the same error as the 64-bit version. I suspect that the install error was because the program could not, while being installed, find the scanner.

    I installed NAPS2, and quickly set up a profile and did a preview scan, using the Brother printer's TWAIN, which NAPS2 had no problem finding. Thanks for the link to a program I had never heard about. I will take a longer look at NAPS2 sometime, to see if it will replace VueScan until such time as that program is updated, if ever.

    While deleting the 32bit VueScan, SuperAntispyware popped up a Real Time Protection Blocked Item Alert, complete, so to speak, with an empty box about what the program blocked is. I guess I will follow its suggestion to run a scan.

    A few minutes later: I found that Super had already removed the unidentified blocked item, so no scan needed. I guess this is "unscandalous."
      My ComputerSystem Spec

  4.    4 Weeks Ago #4

    NAPS2 is great. Small, light weight (no bloat), free and open source.
      My ComputerSystem Spec

  5.    4 Weeks Ago #5

    Not Myself said: View Post
    VueScan Scanner Software for Windows, Mac OS X and Linux is where the software is found. VueScan worked until I installed Windows 10 Home 64-bit version 1709.

    The scanner is on a Brother MFC-9340CDW printer, running under WiFi. When I open VueScan, it reports that it cannot find the scanner, and the Windows 10 apps module in Settings reports that VueScan is unavailable. VueScan's author asked me to check mDNS and firewall; mDNS is only used forMACs, according to the Brother software manual, and disabling Comodo firewall made no difference.

    I tried scanning through AllMyMovies, which scans covers for entering into entries in the catalog as does AllMyBooks; scanner works there.

    Any ideas?
    Make sure you install/get the 64-bit version. And the latest version is 9.5.90 released 20 October 2017.

    That said, your post is somewhat confusing, but this is what I gather... You're saying VueScan is refusing to see your Brother Printer, which is running on Wi-Fi. You also state that Windows is telling you it can't see VueScan.

    With that, check to see if there are any newer printer drivers. If not try uninstalling and reinstalling the printer. Also try running the latest version of VueScan (64-bit). If you've already got the latest version, try doing the same as for the printer drivers - uninstall/reinstall.

    BTW why do you need VueScan for that printer? And yes, I'm familiar with VueScan seeing I've had a copy since 2004.

    Let us know.
      My ComputersSystem Spec

  6.    4 Weeks Ago #6

    BKnight said: View Post
    NAPS2 is great. Small, light weight (no bloat), free and open source.
    I'm thinking the OP would rather get their software fixed and running rather than delving off into another program that may not actually solve the issue. In short, let's figure out what's going on before offering a myriad of alternate software solutions.
      My ComputersSystem Spec

  7.    4 Weeks Ago #7

    sygnus21 said: View Post
    Make sure you install/get the 64-bit version. And the latest version is 9.5.90 released 20 October 2017.

    That said, your post is somewhat confusing, but this is what I gather... You're saying VueScan is refusing to see your Brother Printer, which is running on Wi-Fi. You also state that Windows is telling you it can't see VueScan.

    With that, check to see if there are any newer printer drivers. If not try uninstalling and reinstalling the printer. Also try running the latest version of VueScan (64-bit). If you've already got the latest version, try doing the same as for the printer drivers - uninstall/reinstall.

    BTW why do you need VueScan for that printer? And yes, I'm familiar with VueScan seeing I've had a copy since 2004.

    Let us know.
    I have the latest 64-bit version of VueScan, as well as the latest drivers for the printer (checked the web site yesterday.) I don't want to reinstall the printer, as everything else involved with it works correctly, such as AllMyMovies finding and using it. NAPS2 also works properly, having no problem finding the Brother TWAIN scanner.

    I don't see anything confusing about both VueScan not finding the printer and Windows not finding VueScan. If Windows could find VueScan, that would (at least to me) indicate that VueScan can find the printer; put otherwise, if VueScan could find the printer, that would mean that Windows can find VueScan. The two items are directly related as far as I am concerned.

    I use VueScan to edit things I want to scan, usually by cropping them, sometimes rotating them, etc., before scanning, so that the scan is what I want. If I don't need to do that, then I just use the scanner by pressing the proper buttons on its screen. (Interestingly, when I scan with AllMyMovies/Books, I can and do crop the image before creating the scan itself; I don't know where that comes from, having never seen it when simply scanning directly from the printer.)

    As far as I am concerned, the problem is with VueScan, not with the printer.
      My ComputerSystem Spec

  8.    4 Weeks Ago #8

    sygnus21 said: View Post
    I'm thinking the OP would rather get their software fixed and running rather than delving off into another program that may not actually solve the issue. In short, let's figure out what's going on before offering a myriad of alternate software solutions.
    Read what I wrote. It's an issue with his printer, VueScan, and FCU. I simply suggested he test it with NAPS2.
      My ComputerSystem Spec

  9.    4 Weeks Ago #9

    Not Myself said: View Post
    I don't see anything confusing about both VueScan not finding the printer and Windows not finding VueScan. If Windows could find VueScan, that would (at least to me) indicate that VueScan can find the printer; put otherwise, if VueScan could find the printer, that would mean that Windows can find VueScan. The two items are directly related as far as I am concerned.
    The confusion was the way your post was written; however, we agree I got what you're saying so let's go on from here.

    Anyway the reason I ask about using Vuescan is because I would have thought your printer came with some kind of scan software. My Epson all-in-one (XP-960) does.

    I also know VueScan is a paid product (also a trial period) because I've had a copy since 2004. I was using it to scan my photo negatives from my Nikon Cool Scan 4000. Never did like the program and went back to the Nikon Scan software. I got the in perpetuity license they were offering at the time so I get free updates for life.

    I was asking why you needed that instead of the scanner software that came with the scanner; unless the scanner is no longer supported or a problem? And yes, when everything is working, both scanner and software should see each other. So yes, there is a problem.

    And no need to get gruff I'm simply trying to help.
      My ComputersSystem Spec

  10.    4 Weeks Ago #10

    sygnus21 said: View Post
    The confusion was the way your post was written; however, we agree I got what you're saying so let's go on from here.

    Anyway the reason I ask about using Vuescan is because I would have thought your printer came with some kind of scan software. My Epson all-in-one (XP-960) does.

    I also know VueScan is a paid product (also a trial period) because I've had a copy since 2004. I was using it to scan my photo negatives from my Nikon Cool Scan 4000. Never did like the program and went back to the Nikon Scan software. I got the in perpetuity license they were offering at the time so I get free updates for life.

    I was asking why you needed that instead of the scanner software that came with the scanner; unless the scanner is no longer supported or a problem? And yes, when everything is working, both scanner and software should see each other. So yes, there is a problem.

    And no need to get gruff I'm simply trying to help.
    One man's gruff is another man's friendly. Sorry you took my comments are being gruff, they were not written as such.

    As for scanner software with the printer, it is very basic; Put a document in, press whichever buttons need to be pressed, such as where to send the scan, b&w or color, 2-sized, scan. That is why I use VueScan (or, gruffly, did until it stopped working.

    Ah, you keep referring to "the scanner," which I don't have. The Brother MFC-9340CDW is a LED All-In-One printer: It prints color & b&w, scans, faxes, copies, does not wash the dishes.
      My ComputerSystem Spec


 
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