STORE app will not open in Win 10

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  1. Posts : 3
    Windows Pro
       #1

    STORE app will not open in Win 10


    Hey there!!!
    I'm having an error stranger problem. I've been trying to download various apps such as Netflix, Pandora and Instagram and they all lead me to the same window, with the same exact error message: "something bad happened... unknown layout.
    Thanks.
      My Computer


  2. Posts : 40
    Windows 10 Pro x64
       #2
      My Computer


  3. Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Reset the store using the automatic troubleshooter (1) or the manual reset (2).

    1) https://support.microsoft.com/en-us/...r-windows-apps

    2) Fix Microsoft StoreFor the Microsoft store problem see if this fixes it:
    Start from a fresh boot so that software/applications are closed.
    Keyboard: click windows + r keys simultaneously
    type or copy and paste: C:\Windows\System32
    look for WSReset.exe
    Right click on it and left click on run as administrator
    Do you want to allow this device to make changes to your account: yes
    A pop up will then appear: A black box with title bar: C: \Windows\System32\WSReset.exe
    It will then close and Microsoft store will appear.
    Reboot.
      My Computer


  4. Posts : 2
    Windows 7 Ultimate
       #4

    Try to reset the Windows Store app
    Open administrative Windows PowerShell and then run the following command:
    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    If
    the error still persits, set the device location to UK helped to fix the Windows Store problems.
      My Computer


  5. Posts : 5
    Windows 10 20H2 Build 19042.685
       #5

    I am having this probelem and have tried *all* posted solutions including doing the upgrade/repair from the iso. The Windows Store opens and immediate closes. When running from the icon or from the CMD CLI as myself (in admin group) or as Administrator, the window opens and closes. in the CLI I get back an Access is denied. The event viewer has this:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10010</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2020-12-31T06:45:07.3618901Z" />
    <EventRecordID>3738</EventRecordID>
    <Correlation ActivityID="{61bc0a22-28c5-422f-b2cf-df9165d90f43}" />
    <Execution ProcessID="1168" ThreadID="18364" />
    <Channel>System</Channel>
    <Computer>DESKTOP-58M2CTV</Computer>
    <Security UserID="S-1-5-21-3405757713-2599208236-3928656606-1001" />
    </System>
    - <EventData>
    <Data Name="param1">Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe!App</Data>
    </EventData>
    </Event>

    On booting, this error is thrown and viewable in the Event Viewer. A laptop I own on the same version of the OS does not have this problem:

    The server Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe!App did not register with DCOM within the required timeout.

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10010</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2020-12-31T06:24:05.6325015Z" />
    <EventRecordID>3730</EventRecordID>
    <Correlation ActivityID="{ad226d0e-436a-4110-8118-7d1c6d11a7c6}" />
    <Execution ProcessID="1168" ThreadID="1924" />
    <Channel>System</Channel>
    <Computer>DESKTOP-58M2CTV</Computer>
    <Security UserID="S-1-5-21-3405757713-2599208236-3928656606-1001" />
    </System>
    - <EventData>
    <Data Name="param1">Microsoft.WindowsStore_12011.1001.1.0_x64__8wekyb3d8bbwe!App</Data>
    </EventData>
    </Event>

    Please help!
      My Computer


  6. Posts : 42,985
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    Hi, noting you've performed an in-place upgrade repair install without resolving this, please try creating a new user for test purposes, Log in as that user and report how the Store behaves.
      My Computers


  7. Posts : 5
    Windows 10 20H2 Build 19042.685
       #7

    I created the user, NewUser, in the Administrators group. Neither Microsoft Store nor Cortana will start but no error is thrown either. I do have 4 Errors under Applications in Event Viewer:

    • Failure to load the application settings for package Microsoft.VCLibs.140.00_8wekyb3d8bbwe. Error Code: -2147024893
    • Failure to load the application settings for package Microsoft.NET.Native.Framework.2.2_8wekyb3d8bbwe. Error Code: -2147024893
    • Failure to load the application settings for package Microsoft.VCLibs.140.00_8wekyb3d8bbwe. Error Code: -2147024893
    • Failure to load the application settings for package Microsoft.NET.Native.Framework.2.2_8wekyb3d8bbwe. Error Code: -2147024893



    And two Warnings under System:

    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
    and APPID
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
    to the user DESKTOP-58M2CTV\NewUser SID (S-1-5-21-3405757713-2599208236-3928656606-1007) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.610_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
    and APPID
    {15C20B67-12E7-4BB6-92BB-7AFF07997402}
    to the user DESKTOP-58M2CTV\NewUser SID (S-1-5-21-3405757713-2599208236-3928656606-1007) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    Does this help?
      My Computer


  8. Posts : 42,985
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #8

    Let's try a couple of really basic checks:
    a. Check your disk(s)
    - Hard Disk Sentinel (trial) - portable or installed- excellent (SSDs too)
    or SMART only:
    - Crystal Diskinfo (free)

    b. If ok run
    chkdsk c: /scan
    from an admin command or Powershell prompt

    c. If ok run
    SFC /SCANNOW
    similarly

    Are you running any unusual programs esp. security software?
      My Computers


  9. Posts : 5
    Windows 10 20H2 Build 19042.685
       #9

    Both HDS and CD show 100% GOOD status
    chkdsk runs OK
    SFC /SCANNOW has this to say:

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    C:\WINDOWS\system32>

    CBS.log repaiered this:

    2020-12-31 13:33:08, Info CSI 00000080 Warning: Overlap: Directory \??\C:\WINDOWS\System32\drivers\en-US\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:33:08, Info CSI 00000081 Warning: Overlap: Directory \??\C:\WINDOWS\System32\wbem\en-US\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:33:08, Info CSI 00000082 Warning: Overlap: Directory \??\C:\WINDOWS\help\mui\0409\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-Foundation-Default-Security.Resources, version 10.0.19041.1, arch amd64, culture [l:5]'en-US', nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:33:42, Info CSI 00000108 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:33:42, Info CSI 00000109 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:33:42, Info CSI 0000010a Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:34:25, Info CSI 000001d7 Warning: Overlap: Directory \??\C:\Program Files (x86)\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:34:25, Info CSI 000001d8 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:34:25, Info CSI 000001d9 Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    2020-12-31 13:34:25, Info CSI 000001da Warning: Overlap: Directory \??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ is owned twice or has its security set twice
    Original owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}
    New owner: Microsoft-Windows-shell32, version 10.0.19041.662, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}

    2020-12-31 13:34:38, Info CSI 0000021f [SR] Repairing file \??\C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\\OneDrive.lnk from store

    It said it repaired the one issue, I reran STORE and CORTANA. No luck.

    Any other ideas?

    - - - Updated - - -

    I reran DISM.exe /Online /Cleanup-image /Restorehealth and SFC /SCANNOW. Only the warnings from SFC were thrown (Windows Resource Protection did not find any integrity violations.)
      My Computer


  10. Posts : 42,985
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #10

    I think the clue here is the error message you quoted:

    Failure to load the application settings for package Microsoft.NET.Native.Framework.2.2 ......
    Try
    https://www.microsoft.com/en-gb/down....aspx?id=30135

    Then there's this:
    Failure to load the application settings for package Microsoft.VCLibs.140.00 ...
    There are plenty of references to this, but no clear guide to installing a relevant package. This is the most promising:
    Windows: Download appx packages from Microsoft Store (Example install the new Windows Terminal offline)

    Discussions on this tend to be obscure e.g.
    powershell - How to install Microsoft Windows Terminal - Stack Overflow
    https://github.com/microsoft/terminal/issues/2369


    I've never dealt with this, so perhaps if you spend some time you may find more.

    These are things an in-place upgrade repair would not deal with, I think, which matches your experience.
      My Computers


 

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