Windows 10: Programs not working Solved

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  1. Posts : 19,328
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Oct 2017 #51

    Which AV products are you currently using that are always on?
    Which AV products are you using that are manual?

    Are you now or were you using Bitdefender?

    What are the sources that you are using for each driver?
    Toshiba is the preferred source.
    Look in control panel > uninstall programs > see if Intel rapid storage technology is listed


    The misbehaving drivers were displayed in post #49
    There were 16 BSOD mini dump files that were debugged to find the misbehaving drivers.
    All 16 were debugged again.
    The misbehaving drivers did not change. The were identical to those posted earlier.

    Smb_driver_Intel.sys
    athw10x.sys
    iaStorA.sys

    Updating a driver: Updating a driver. - Microsoft Community


    If the Toshiba website does not have the Qualcom drivers to reinstall then find the applicable driver on the Killer Wireless website:
    Killer Network | Killernetworking | Killer Control Center

    If the Toshiba website does not have the Intel drivers to reinstall then find the applicable drivers on the Intel website.

    This is the link in case Toshiba does not have the Intel Rapid storage technology: Downloads for IntelĀ® Rapid Storage Technology (IntelĀ® RST)

    In addition Intel has a driver update utility that was renamed to Intel driver and support assistant. This software can be used if the drivers cannot be found on the Toshiba website.
      My ComputerSystem Spec

  2.    29 Oct 2017 #52

    I was using bit defender but did not re instal it after the new hard drive. I am using windows defender. I'm not using any that are manual. I was using driver boost to update drivers but haven't put that back on either. I will go to the Toshiba website and see if I can find them there.
      My ComputerSystem Spec


  3. Posts : 19,328
    windows 10 professional version 1607 build 14393.969 64 bit
       29 Oct 2017 #53

    Run the bitdefender uninstall tool: Uninstall Bitdefender
    Do not use any software that updates or enhances drivers as you won't know what you are getting.
    The best drivers are from the computer manufacturer as they may modify the component manufacturer drivers.
    The next best source is the component manufacturer.
      My ComputerSystem Spec


 
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