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  1.    12 Oct 2017 #1
    Join Date : Oct 2017
    Posts : 8
    Windows 10

    Major problem with Cortana and Windows 10 apps


    This is what the problem looks like: https://puu.sh/xWnbf/525b09840d.png

    And I cannot use the search bar on the tray of Windows 10 which makes it very annoying and very hard to use this computer!

    Cortana is completely gone and I have no idea how to open it or fix the problem with the apps!

    Please help.
      My ComputerSystem Spec
  2.    12 Oct 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,002
    Win 10 Pro (1703)

    Hi, if using a system restore point doesn't help, and if this is the same if you create a new user for test purposes, then please try an
    in-place upgrade repair install which keeps all programs and data and most settings.

    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials


    Please note we constantly and strongly recommend people use disk imaging routinely e.g. Macrium Reflect (free) + external storage for image sets so they can restore their systems to a prior working state quickly and without technical help, even if their disk fails and they have to buy a new one.

    I would advise you to check your disk before doing that e.g. Hard Disk Sentinel (trial) and create a disk image in case something goes wrong.
      My ComputerSystem Spec
  3.    12 Oct 2017 #3
    Join Date : Oct 2017
    Posts : 8
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, if using a system restore point doesn't help, and if this is the same if you create a new user for test purposes, then please try an
    in-place upgrade repair install which keeps all programs and data and most settings.

    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials


    Please note we constantly and strongly recommend people use disk imaging routinely e.g. Macrium Reflect (free) + external storage for image sets so they can restore their systems to a prior working state quickly and without technical help, even if their disk fails and they have to buy a new one.

    I would advise you to check your disk before doing that e.g. Hard Disk Sentinel (trial) and create a disk image in case something goes wrong.
    Ok I'm trying to use the media creation tool to do a repair install but the download is stuck on 0% indefinitely no matter what I try or how long
      My ComputerSystem Spec
  4.    12 Oct 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,002
    Win 10 Pro (1703)

    If you're using the same PC, can it actually download anything?

    There's also the TechBench iso downloader here: #3
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    - if you know what you're looking for.
      My ComputerSystem Spec
  5.    12 Oct 2017 #5
    Join Date : Oct 2017
    Posts : 8
    Windows 10
    Thread Starter

    Alright I managed to get the iso but now I have this problem:

    https://puu.sh/xWuK1/492c0c2133.png

    How do I solve this? I must keep all my files but the option is not selectable
      My ComputerSystem Spec
  6.    12 Oct 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,002
    Win 10 Pro (1703)

    That's a message that is familiar, and has several possible underlying causes, which are not at all apparent from the text of the message.

    Please use that message 'You can't keep....... ' in a search string and use a search engine (see my signature).

    It may mean that your ISO is not compatible with your build - e.g. base language. How did you download it?
    It may mean there's a problem with your partition layout.
    It may mean certain changes have been made to relocate things e.g. the default installation path.

    To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Thanks.
    That way it's visible and can be expanded:
    Click image for larger version. 

Name:	Partitions.jpg 
Views:	2 
Size:	25.3 KB 
ID:	157706

    Please post a screenshot of your partitions, using Minitool Partition Wizard, expanding columns so all text is visible.

    Have you looked at the preliminary steps? I'll add a bit more..
    - check your disk (it's not worth building a house on sand) Hard disk sentinel (trial)
    - run chkdsk - you need a sound file structure before undertaking a major change
    (Think - something's gone wrong- I wonder why?)

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    or
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.
    - checked to see if you have a system restore point?
    - created a disk image, so if you end up with an unbootable PC you have a second chance.

    I.e. don't just rush in...

    What is your Windows build?
    Windows key + R, winver
      My ComputerSystem Spec
  7.    12 Oct 2017 #7
    Join Date : Oct 2017
    Posts : 8
    Windows 10
    Thread Starter

    Click image for larger version. 

Name:	1.png 
Views:	7 
Size:	13.2 KB 
ID:	157716

    These are my partitions.

    I will run chkdsk.

    Build is version 1607 (14393.953)
      My ComputerSystem Spec
  8.    12 Oct 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,002
    Win 10 Pro (1703)

    Build is version 1607 (14393.953)
    Hi, you're running the Anniversary build- the iso you downloaded is almost certainly the Creator's build (1703). That should have meant you would do an upgrade instead of an upgrade repair (revert to the base build 14393.0).

    That doesn't explain the error message, but does mean you can't at present upgrade either.

    Is there any reason why you are using the anniversary build?

    Are you dual booting? I see Windows 7 there.

    Your PC appears to be legacy BIOS. Is that correct?

    I also note there's no unallocated space on the drive. My standard recommendation is for at least 500Mb, as often an upgrade or repair will create another Recovery partition.
      My ComputerSystem Spec
  9.    12 Oct 2017 #9
    Join Date : Oct 2017
    Posts : 8
    Windows 10
    Thread Starter

    Checking file system on C:
    The type of the file system is NTFS.




    A disk check has been scheduled.
    Windows will now check the disk.


    Stage 1: Examining basic file system structure ...
    374016 file records processed. File verification completed.
    28373 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ...
    465226 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered to lost and found.
    Stage 3: Examining security descriptors ...
    Cleaning up 655 unused index entries from index $SII of file 0x9.
    Cleaning up 655 unused index entries from index $SDH of file 0x9.
    Cleaning up 655 unused security descriptors.
    Security descriptor verification completed.
    45606 data files processed. CHKDSK is verifying Usn Journal...
    33896408 USN bytes processed. Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    950184959 KB total disk space.
    268620944 KB in 232399 files.
    156676 KB in 45607 indexes.
    0 KB in bad sectors.
    511155 KB in use by the system.
    65536 KB occupied by the log file.
    680896184 KB available on disk.


    4096 bytes in each allocation unit.
    237546239 total allocation units on disk.
    170224046 allocation units available on disk.


    Internal Info:
    00 b5 05 00 c1 3d 04 00 76 77 08 00 00 00 00 00 .....=..vw......
    75 01 00 00 93 93 00 00 00 00 00 00 00 00 00 00 u...............


    Windows has finished checking your disk.
    Please wait while your computer restarts.
      My ComputerSystem Spec
  10.    12 Oct 2017 #10
    Join Date : Oct 2017
    Posts : 8
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, you're running the Anniversary build- the iso you downloaded is almost certainly the Creator's build (1703). That should have meant you would do an upgrade instead of an upgrade repair (revert to the base build 14393.0).

    That doesn't explain the error message, but does mean you can't at present upgrade either.

    Is there any reason why you are using the anniversary build?

    Are you dual booting? I see Windows 7 there.

    Your PC appears to be legacy BIOS. Is that correct?

    I also note there's no unallocated space on the drive. My standard recommendation is for at least 500Mb, as often an upgrade or repair will create another Recovery partition.
    I don't recall why it is the anniversary build. It has been a long time. It might have come pre-installed on the laptop. How do I proceed now? Is my only option a clean install?

    I am not dual booting, that is old.

    And no it is not legacy I think.
      My ComputerSystem Spec

 
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