1.    09 Oct 2017 #1
    Join Date : Oct 2017
    Posts : 6
    Windows 10 home 64

    windows store cache may be damaged


    Hi, I've spent the few days trying to fix that issue, went all every solution that I saw, Including Ken's solution, scanned for corrupt files, did DCIM, WSreser as admin, but the problem is still here.

    Technical details:

    Asus laptop, UX330UA
    Windows 10 Home
    Version 1703
    Built 15063.632.

    Thanks for the help!

    Guy
      My ComputerSystem Spec
  2.    09 Oct 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,928
    Win 10 Pro (1703)

    Hi, have you done this? (Both parts -see part 2 as well).
    Clear and Reset Store Cache in Windows 10 Performance Maintenance Tutorials

    If no joy, try creating a new user for test purposes and compare the result. This will show whether this is confined to your user profile.
      My ComputerSystem Spec
  3.    09 Oct 2017 #3
    Join Date : Oct 2017
    Posts : 6
    Windows 10 home 64
    Thread Starter

    Hi, Yes, I did Part 1 & 2, downloaded the Cab file which said the it fix the problem - but it didn't.
    The problem is that the Home Screen & the App screen has gray rectangles, but games is Okay.

    I have ESET anti virus, and I saw in some threads that Flash player might cause the problem.
    I tried a different account, but the results.

    what shell I try next?

    Thanks,
    Guy
      My ComputerSystem Spec
  4.    09 Oct 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,928
    Win 10 Pro (1703)

    I tried a different account, but the results.
    - were the same?

    Ok, I'll assume that..

    The problem is that the Home Screen & the App screen has gray rectangles, but games is Okay.
    - is that a description of your Start Menu? Or something else as well..

    And assuming you've no useful System Restore points... (if you have, try that)..

    Try an in-place upgrade repair install which keeps all programs and data and most settings.

    What is your current build?
    Windows key + R, winver

    You need a Win10 iso or bootable medium of the same base build and language as your current OS (and of course x64 if x64 etc)
    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
      My ComputerSystem Spec
  5.    09 Oct 2017 #5
    Join Date : Oct 2017
    Posts : 6
    Windows 10 home 64
    Thread Starter

    Hi,
    Thanks for the answer, this is what happen when you try to give technical data after a night without a sleep...

    1. Yes, I meant that the new user also has the same problems...

    2. What I meant was that in the windows store, the Home tab & the App tab has the same gray issue, but on the Game tab, I don't have any gray rectangles problem.

    I saw in one forum that people asked if Adobe Flash Player is installed, and I have that player, however I was not able to see how to uninstall it.
    Could it be the issue?

    My full details:
    Asus laptop, UX330UA
    Windows 10 Home
    Version 1703
    Built 15063.632.

    Before going to in place upgrade, anything else to try?

    Thanks,
    Guy

      My ComputerSystem Spec
  6.    10 Oct 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,928
    Win 10 Pro (1703)

    Hi, thanks, as I mentioned- if you have any System Restore points...

    Well, Flash player is a browser extension...

    I quite often find that it's easy to spend a lot of time trying to find a fix for certain types of problems, and it's quicker and a whole lot less demanding to do the in-place upgrade repair. This looks like one of those.
      My ComputerSystem Spec
  7.    10 Oct 2017 #7
    Join Date : Oct 2017
    Posts : 6
    Windows 10 home 64
    Thread Starter

    Hi, indeed, but the problem that my laptop was bought with Windows 10 installed on it & I don't have the installation media & on top of it, I'm now on a business trip so I cannot risk my self with a non working PC.

    Any ideas?

    thanks,
    Guy
      My ComputerSystem Spec
  8.    10 Oct 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,928
    Win 10 Pro (1703)

    Win 10 installation media are freely downloadable when convenient (e.g. see Tutorial section here- use Microsoft Media Creation tool).

    I'll leave that with you.
      My ComputerSystem Spec
  9.    10 Oct 2017 #9
    Join Date : Oct 2017
    Posts : 6
    Windows 10 home 64
    Thread Starter

    That is too much even for me...

    I reset my laptop, loaded it they it was at day 1, windows store worked perfectly.

    After all windows updated was done - the same shit happens!

    I don't know if it might help, but at first, windows store icon was blue, now it is white...

    What next...?

    Can it be that Asus update did something?

    Didn't install nothing yet, and I have Macfee AV that came with the laptop.

    Guy
      My ComputerSystem Spec
  10.    11 Oct 2017 #10
    Join Date : Oct 2017
    Posts : 6
    Windows 10 home 64
    Thread Starter

    Any ideas please?

    Thanks,
    Guy
      My ComputerSystem Spec

 


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