Windows 10: Windows 10 Store and other Apps not working

  1. Posts : 1
    Windows 10 Creators
       01 Oct 2017 #1

    Windows 10 Store and other Apps not working

    For many weeks my wifeís PC has had a problem with running the Store (and other) Apps. The problems started shortly after Creators Edition Update was installed.

    Manifestation is that when Windows Store is started, the square splash screen is shown, with logo in centre, but proceeds no further. If other already installed Apps are started (e.g. Microsoft Jigsaw), the splash screen is shown, with App name in centre, but it proceeds no further.

    PC is running latest (UK) version of Windows 10. Security S/W is MS Defender only.

    I have spent many, many days investigating the problem, with zero success. I have searched the web and read many, many posts on related subject. The steps I have taken include the following; most of the steps I have repeated several times (there are a few other steps I have taken, but I regret I did not record them accurately):

    1. Run wsreset as admin (never completes)
    2. Run Troubleshooter Windows Store Apps (never completes)
    3. Run Troubleshooter Windows Update, & Networking
    4. Using Powershell, re-installed Store App
    5. Using Powershell, re-installed All Apps
    6. Ran SFC / scannow
    7. Ran DISM repair mode
    8. Full Defender Virus Scan
    9. Full chckdsk
    10. Created another user, logged on as that user, tried Store App (U/S)
    11. Deleted Update History folders
    12. Ran Regcure pro tool
    13. Purchased and ran reimage tool (claims to fix everything!)

    Errors in Event Log

    After boot, before running anything, I see the following as the first 3 errors at start of Event System Log:

    The LoadUserProfile call failed
    The configuration registry database is corrupt

    The connected Devices Platform Service Terminated
    Unspecified Error

    The Windows Licence Manager Terminated
    General Access Denied Error

    Other errors

    I also have seen the following errors displayed at times:

    error 0x80080005 (=BITS error)
    MS-windows store:PurgeCaches timed out

    What next?

    Any suggestions please as to what I can try next? I am reluctant to perform a Reset, as that may not work and will require that I re-install all the non-store non-default Desktop Applications on the PC. Any help will be really appreciated.

    Does anyone know if the big October Creators Update is actually a non-destructive re-install of Windows 10, and therefore may fix the problem?
      My ComputerSystem Spec

  2. Posts : 8,984
    Windows 10 Pro x64 Build 1803
       01 Oct 2017 #2

    Hi jwalton. Welcome to the TenForums @jwaltion

    At this point I would run the in place repair / upgrade process. Using you language it is supposed to be non destructive. That said I always recommend backing up data off machine. Safety first.

    Repair Install Windows 10 with an In-place Upgrade

    The October update should provide similar results. That said it is an update and if you search the forum you will see some members have had problems.

    We recommend an Imaging tool like Macrium Reflect be used so there is always a route back.

      My ComputerSystem Spec

  3. Posts : 16
    Windows 10 insider preview (skip ahead settings)
       01 Oct 2017 #3

    Windows has a bug. It's an in house bug and they know it. There are several of us that can't connect to our accounts. Wh can log in to Microsoft using browser, but can't link account in settings after doing a pc reset.

    PC settings/accounts/your account/connect to a Microsoft account

    Pop up screen "sign in to your Microsoft account" and it fails.

    Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "network problems" on Start screen.

    They say it is from an update, but even after formatting hard drive from shell, and installing recovery cd's, I still get the same result.

    I suggest you don't do fresh install

    Cannot login with Microsoft account - Microsoft Community
      My ComputerSystem Spec

  4. Posts : 16
    Windows 10 insider preview (skip ahead settings)
       01 Oct 2017 #4

    Spell correction, last post. Just figured how to edit using Android app. Ignore this post. Or delete it please.
      My ComputerSystem Spec


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