Click n run Office365 => retail OEM 2016 wu error

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  1. Posts : 101
    Windows 10 Pro-64 ---- v 2004
       #1

    Click n run Office365 => retail OEM 2016 wu error


    Hello,

    After changing under Win10 from click and run Office 365 to OEM retail Office 2016 WU still tries to update the Office product and it fails. Office retail updates via Office itself and its OK (updated), but its still trying to update via WU and those fails. Have the WU updates hidden with WU hide remove tool and it helps, otherwise got error all the time on the updates. Have to hide the WU Office updates every month.
    I don't know why W10 tries to update both products, have only OEM retail 2016 left. Office updates go through Office=>account=>office updates=>update now option. Any ideas how to get rid of the annoying WU updates for another product than the one installed.
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  2. Try3's Avatar
    Posts : 7,482
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #2

    Did you uninstall Office365 and change the installation tally in your Office365 account?

    If not, Office365 might still be trying to update you directly though remnants of the original Office installation using your MSAccount login as an identifier. [It is the outright-purchase Office 2016 that is updated through WU].

    Denis
      My Computer


  3. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #3

    Try3 said:
    Did you uninstall Office365 and change the installation tally in your Office365 account?

    If not, Office365 might still be trying to update you directly though remnants of the original Office installation using your MSAccount login as an identifier. [It is the outright-purchase Office 2016 that is updated through WU].

    Denis
    I'm not quite sure what you mean, Im not using the same MS account on Office 2016 and 365. These are not volume licenses, only retail 1 OEM plus 365 its for 3 pc's, if remember correctly, been used on 1. Uninstalled everything and don't use the same MS account so don't know why it updates via 2 channels? WU and via Office itself.
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  4. Try3's Avatar
    Posts : 7,482
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #4

    If you did uninstall Office365 & checked that your 365 account recorded that correctly then I do not know why you are getting this problem. Perhaps you can get some help in http://answers.microsoft.com/en-us/msoffice

    Denis
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  5. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #5

    Thank you for your suggestions/info.

    Yeah, I tried with MS but they don't understand the problem. Just want to uninstall + basic things, did not get any better. Their support is too "low" for this kind of problem. They have better support but its not that easy to get, have to reserve a time etc etc. As a company representative it would be easier to get proper support. Still can live with this, hide all updates that causes problems (Office), and still get needed updates to Office. I suppose a clean installation of Windows would fix this. Some things are messed up somewhere. Maybe the 365 uninstall did not work 100 % as it should. Maybe I'll do a Win10 clean installation within few months.

    EDIT: I'm closing the topic, if you still have something to add, please reopen the ticket.
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  6. Try3's Avatar
    Posts : 7,482
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #6

    The link is to a user-to-user mutual support forum not to MS itself. I use those forums regularly and there are several very competent users contributing to them.

    The only thing you need to beware of is any response from somebody with a Microsoft badge under their name.
    • Whilst there are occasional exceptions, most of them are database operators with no skills of their own so their posts are almost invariably both useless & irrelevant.
    • You can generally recognise their posts because they contain [as you wrote above] standard procedures that demonstrate no appreciation of the problem you are writing about.
    • They just seem to copy your post into a database and reply with whatever comes out.
    • If you reported that Office failed because an elephant had sat on your computer you might well get directions to the zoo.


    By the way, I also uninstalled Office365 a while ago then installed a version that I had bought outright. I have not experienced any of the problems you have so it might well be some remnant tucked away somewhere that is causing your problem. I have checked through my own notes and have found this
    Uninstall Office 2016, Office 2013, or Office 365 from a PC - Office Support It has a link to instructions for manually checking that the uninstall is complete but I have never had to use it so I do not know how useful it is.

    Best of luck,
    Denis
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  7. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #7

    OK, nice. I'll check the link you provided tomorrow, hope to get some help there. Can put some rep for you if got some answers. Thanks.
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  8. Posts : 101
    Windows 10 Pro-64 ---- v 2004
    Thread Starter
       #8

    Try3 said:
    By the way, I also uninstalled Office365 a while ago then installed a version that I had bought outright. I have not experienced any of the problems you have so it might well be some remnant tucked away somewhere that is causing your problem. I have checked through my own notes and have found this
    Uninstall Office 2016, Office 2013, or Office 365 from a PC - Office Support It has a link to instructions for manually checking that the uninstall is complete but I have never had to use it so I do not know how useful it is.

    Best of luck,
    Denis
    I tried above and it partially helped. Office installed all updates without error, but WU is still going through the updates but without updating not needed (some cycles), I don't know why it rolls through them. After that WU is up to date as it should be. Any thoughts?
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  9. Try3's Avatar
    Posts : 7,482
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #9

    "Office installed all updates without error" - Office shouldn't be doing any updating. It should be leaving it to WU.

    Can you check that you do not have Click-to-run [CTR]? I do not see how you could be. Do you have the update section shown below - File menu, Office account? It should not be there.
    Click n run Office365 => retail OEM 2016 wu error-check-updates-small.png

    Denis
      My Computer

  10. Try3's Avatar
    Posts : 7,482
    Windows 10 Home x64 Version 20H2 Build 19042.928
       #10

    This is the proper MS webpage about the CTR check I posted above - Repair an Office application, check CTR - Office Support

    Denis
      My Computer


 
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