Windows 10: Error in DVD player

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  1. Posts : 38,043
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       26 Sep 2017 #11

    Just getting to this. Been busy. These are just thoughts I'm tossing out there.

    Just to let you know, drivers are the responsibility of the manufacturer to see that it runs properly within any OS or any update. OSs and updates are released to them beforehand for them to test.

    allam447635 said: View Post
    It is a DVD.
    As far as I know there is no way to tell how old the drive is but the copyright year on the case is 2003.
    Most likely nothing wrong with the physical drive itself.

    It is a DVD of The Elegant Universe.
    I think it might be a copied version but I can't tell.
    Does it have an official label on the DVD itself? If not, then most likely it's a copy.

    Could it be a Blu-ray or a copy of a Blu-ray? Does it present a menu of scenes, etc? If so, it could be a Java thing messing up.

    I tried playing the movie again, the same thing happened when I tried to pause and resume. Never happened before Creators Update
    allam447635 said: View Post
    Also, this is only a problem in the built-in Windows DVD Player. Other software works fine.
    If it's a copy > Hollywood and the music industry has set high restrictions on copyrighted material, especially with MS and its Windows since it's the #1 OS in the world. This also includes iOS and Android/open source. With the telemetry of Windows nowadays it's possible that it lets you start the movie, but hinders you as it is doing so with you. Other players may not be following these restrictions.
      My ComputersSystem Spec


  2. Posts : 35,298
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       26 Sep 2017 #12

    @allam447635

    Unlikely it's a Blu-Ray. Sony did not officially release it for public until June, 2006. Case says 2003.

    Blu-ray - Wikipedia

    If MS telemetry is suspected, as a member suggested, disconnect the network and see if it fails. That would tell you if MS is watching what you're doing with your DVDs. Unlikely, though.

    Have you tried a different player? A widely used option is VLC Player. It's free and could rule out a faulty DVD disc and/or physical player. Download official VLC media player for Windows - VideoLAN

    Just trying to isolate what is causing the problem. Testing a playback using VLC successfully would point to the built in Windows DVD Player. If you don't want or like VLC, you can just uninstall it.


    I just noticed Windows DVD Player is a Paid MS app from the store. Is this what you are using? I can't tell for sure because of the way you worded it:

    "Also, this is only a problem in the built-in Windows DVD Player." Post #10.

    If so, have you tried re-installing it? If you paid $15 for it, you own it and should be able to re-install. In addition, there is a note on the app page saying you also need to install a reliability update by going to a link provided. I've highlighted that area. Has all this been done?

    Thanks.

    Click image for larger version. 

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    If it's not the app you are using, what exactly are you using?
    Last edited by f14tomcat; 26 Sep 2017 at 05:53.
      My ComputersSystem Spec

  3.    26 Sep 2017 #13

    allam447635 said: View Post
    Also, this is only a problem in the built-in Windows DVD Player. Other software works fine.
    Well, the solution to your problem is kind of obvious isn't it?

    There is probably nothing yo can do to fix issue other than report issue to MS via feedback hub.
      My ComputerSystem Spec

  4.    26 Sep 2017 #14

    The Windows DVD player came with my Windows 10 installation. My computer was first upgraded to Windows 10 in June 2016. This whole decoding issue did not start until the Creators Update, which was forced on me a few weeks ago.
      My ComputerSystem Spec

  5.    26 Sep 2017 #15

    Also if you go to the reviews on the Windows DVD Player store app, you will find that I am not the only one with this issue.
      My ComputerSystem Spec


  6. Posts : 5,152
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       26 Sep 2017 #16

    My choice would be to download and install VLC/VideoLAN and try with it, see if the same results come up or it works. I'm not having a bit of problem with the computers I've installed it on if there was nothing wrong with a CD, DVD or downloaded file. VLC: Official site - Free multimedia solutions for all OS! - VideoLAN
      My ComputerSystem Spec


  7. Posts : 35,298
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       26 Sep 2017 #17

    Berton said: View Post
    My choice would be to download and install VLC/VideoLAN and try with it, see if the same results come up or it works. I'm not having a bit of problem with the computers I've installed it on if there was nothing wrong with a CD, DVD or downloaded file. VLC: Official site - Free multimedia solutions for all OS! - VideoLAN
    I suggested just that at 6am this morning. Error in DVD player - Page 2 - Windows 10 Forums

    Don't know if the OP has even tried it yet.
      My ComputersSystem Spec


  8. Posts : 8,078
    10 Home x64 (1803) (10 Pro on 2nd pc)
       26 Sep 2017 #18

    allam447635 said: View Post
    The Windows DVD player came with my Windows 10 installation. My computer was first upgraded to Windows 10 in June 2016.
    For a year from Windows 10's release the Windows DVD Player was a free automatic update for qualifying systems. That is any W7/W8 system that was a Media Centre edition before the upgrade to W10. I got mine that way in 2015, it still works fine after the Creators Update.

    There was an update for the Windows DVD Player that (for those of us who got it free) should have been delivered through windows update. https://support.microsoft.com/en-us/help/3106246 If you have had that update the version shown in 'About' on the 'three dots' menu should be 3.6.1329.0 as mine is. If you haven't had that update, try turning on 'Give me updates for other Microsoft products when I update Windows.'

    For those that bought it, updates are delivered through the Store.
    Last edited by Bree; 26 Sep 2017 at 14:20.
      My ComputersSystem Spec


  9. Posts : 35,298
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       26 Sep 2017 #19

    Bree said: View Post
    For a year from Windows 10's release the Windows DVD Player was a free automatic update for qualifying systems. That is any W7/W8 system that was a Media Centre edition before the upgrade to W10. I got mine that way in 2015, it still works fine after the Creators Update.

    There was an update for the Windows DVD Player that (for those of us who got it free) should have been delivered through widows update. https://support.microsoft.com/en-us/help/3106246 If you have had that update the version shown in 'About' on the 'three dots' menu should be 3.6.1329.0 as mine is. If you haven't had that update, try turning on 'Give me updates for other Microsoft products when I update Windows.'

    For those that bought it, updates are delivered through the Store.
    That must be the Reliability Update I referred to before.
      My ComputersSystem Spec

  10.    29 Sep 2017 #20

    In the 5K Player application it works fine. Rules out a faulty DVD.
      My ComputerSystem Spec


 
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