Access Violation at Address... after Windows 10 Creators Update

afhobbs23 · 03 Sep 2017

After upgrading to Windows 10 Creators Update, I have an HTML editor (HTMLEd Pro 3.0) that now gives an Access Violation at Address... error. After uninstalling (including full removal with Revo Uninstaller) and reinstalling, I still get the error.

I eventually installed another editor (Coffee Cup) which worked fine at first, but now it is giving me a similar Access Violation at Address... error.

I have HTMLEd Pro installed on other PCs that have updated to the Win10 Creators Update and have no such problems.

I also tried turning on DEP (Data Execution Prevention) and added an exception for Coffee Cup but still get the error. I even reinstalled HTMLEd Pro and added and exception for it but still get the error.

I also ran a memory test, a hard drive test, and a Malware Bytes full scan. I also checked DeFrag and it reports 0% defragmentation on my hard drive.

I have a second administrator account on this laptop, and when I logged in via that account and launched the HTMLEd Pro I did not get an error. So perhaps there is a rights or file sharing issue going on.

This is on an HP G72 Notebook, 4 GB RAM, Intel i3 CPU M70, 64-bit. Windows 10 1703 Build 15063.540

Any help on why this error is now occurring since updating to Creator's Update would be helpful.

dalchina · 03 Sep 2017

Suggest you investigate your event viewer and/or reliability history for possible clues.

Does it do the same thing in Safe Mode on the first account? Might be some sort of conflict as you say it runs in a different account. (Assuming it would be valid to run it in Safe Mode)

The program appears to be very obscure. What's its home page?

Coffee Cup seems current though.

afhobbs23 · 10 Nov 2017

In consultation with Microsoft support, I had to do a full reinstallation of Windows 10.

dalchina · 11 Nov 2017

Unfortunate when you're forced to do that.

I suggest, if you don't already, now secure your position by starting to use disk imaging routinely. This is something we strongly recommend- e.g. Macrium reflect (free) + external storage for disk image sets. Gives you a second chance when things go badly wrong, from disk failure to ransomware, user error to update problems and problems following a program installation.