Steps Recorder there... but not there

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  1. weybrew's Avatar
    Posts : 109
    Windows 10
       #1

    Steps Recorder there... but not there


    I had been reading about using a screen steps recorder and found that one is built into Windows 10. I found it but despite multiple attempts to use it, launching it does nothing. I found the program files, shortcuts, and .exe files, but using them does not turn on the program... or else it's hidden for some reason. At any rate, I am not able to use. Can anyone give me some guidance, please?
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  2. Posts : 1,718
    Windows 10 Home
       #2

    "I found it but despite multiple attempts to use it, launching it does nothing. I found the program files, shortcuts, and .exe files"

    Where? You can use the built-in Game Bar by hitting Win+G keys/'Yes this is a game' then red button. Recordings go to Videos folder but youcan change.
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  3. weybrew's Avatar
    Posts : 109
    Windows 10
    Thread Starter
       #3

    Thanks, mrgeek. Tried that and it worked... once... but the record control buttons were grayed out. I tried the SETTINGS button and a new screen told me I could not record on this computer. Windows 10 x64 (all updates current).
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  4. Try3's Avatar
    Posts : 7,386
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #4

    Are you trying to use this? - C:\Windows\System32\psr.exe
    [Start menu, Windows accessories, Steps recorder - but often referred to as the Problem steps recorder]

    It is supposed to launch a small UI dialog and it should also be shown on the Taskbar but, from your description, this does not happen. Does anything happen at all?
    Steps Recorder there... but not there-steps-recorder-ui.png

    Denis
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  5. Posts : 1,868
    W10 pro x64 20H2 Build 19042.610
       #5

    I have been using the 'Steps Recorder' within the last couple of weeks to trouble shoot an issue with Outlook web mail and so can confirm it works correctly in W10.

    Press the Windows key + r to open the run dialog box and type psr. Press enter to open.
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  6. weybrew's Avatar
    Posts : 109
    Windows 10
    Thread Starter
       #6

    Thanks to Mooly and Try3 for their replies. I have tried to start the program but nothing happens.
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  7. Posts : 1,868
    W10 pro x64 20H2 Build 19042.610
       #7

    Very odd. I noted in your first post that you had found the executable file and so on.

    What happens if you copy and paste this into the standard search box at the bottom left. It should open immediately.

    %windir%\system32\psr.exe
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  8. weybrew's Avatar
    Posts : 109
    Windows 10
    Thread Starter
       #8

    No, nothing.
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  9. Posts : 1,868
    W10 pro x64 20H2 Build 19042.610
       #9

    I really don't know what to suggest to you.

    Even though you can not see it on screen, does it show in task manager ? I wonder if it might be worth you running a system file check using :

    sfc/ SCANNOW from an elevated command prompt.

    Steps Recorder there... but not there-untitled.png
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  10. weybrew's Avatar
    Posts : 109
    Windows 10
    Thread Starter
       #10

    Task Manager does not show the program running. I have taken your suggestion and run the system file check. I am attaching the screen shot of the results. What do I do now. Can you guide me, please?
    Attached Thumbnails Attached Thumbnails Steps Recorder there... but not there-test1.png  
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