Cannot Download Anything From Microsoft Store

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  1. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
       #1

    Cannot Download Anything From Microsoft Store


    Here is a teaser for the experts.

    I recently purchased an MS Surface Book and cannot download anything from the MS Store. This came about after MS did a Win 10 upgrade from 1607 to 1703.

    When I click on “Get The App” it opens a splash screen showing the MS Shopping Bag logo but it closes within a second. It happens with any “Get The App” button on any app download window. I have checked all the usual suspects as listed here.

    I have restarted the laptop but that did not fix it.

    I logged out and back in again and that did not fix it.

    I tried WSRESET but that failed, the error said ““ms-windows-storePurgeCaches…the app did not start””.

    I opened Control Panel then under “System and Security”, I clicked on “Fix Problems with Windows Update” and let it run. That did not fix it.

    I tried resetting Windows Update by turning off Windows Update in services, renaming the Software Distribution folder, then restarting Windows Update in Services but that did not work either.

    I have tried logging in using both my MS account ID and Password and also Locally, but neither of these allow downloads.

    I tried using Edge, IE and Chrome, downloads did not work.

    Any other downloads I try NOT from the MS store all work OK.

    I did an on-line chat with MS and gave the tech control of my laptop. He tried all the things that I tried but he could not fix the problem either.

    He opened a Ticket for me, the number is 13954952690 but when I checked yesterday the ticket was closed, Grrr….

    The tech also said “I checked my further resources here and found out that there's an ongoing system maintenance for the store for the betterment of the service.” What the heck does that mean?

    There is a download I need to get from the MS Store to configure a piece of hardware on my Win 10 laptop, but it also won’t download to any of my Win 7 PCs either as the store seemed to know I am not on Win 10 when I try.

    Help!
    Last edited by mb300e; 29 Aug 2017 at 09:08.
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,266
    Windows 10 Pro x64 Version 2004
       #2

    Hi mb300e

    Have you tried re-registering of the store app.

    Here is the tutorial outlining the process.

    Re-register Store app in Windows 10

    There is also a process to reinstall and re-register all Windows 10 apps.

    Reinstall and Re-register Apps in Windows 10

    I would start with Store unless other apps are also being cranky.


    Ken
      My Computer


  3. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #3

    Thanks Ken,

    I tried re-registering the store by following the instructions in the first link, but that did not fix it, I still get the store splash screen for split second on my monitor then nothing else happens.

    I will try the second link in your post.

    Peter B.
      My Computer


  4. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #4

    mb300e said:
    Thanks Ken,
    I tried re-registering the store by following the instructions in the first link, but that did not fix it, I still get the store splash screen for split second on my monitor then nothing else happens.
    I will try the second link in your post.
    Peter B.
    I tried the second link and chose to attempt to re-register all apps but the command window came back with an error message:

    "Get-AppXPackage' is not recognized as an internal or external command, operable program or batch file."

    Oops.
    Last edited by mb300e; 24 Aug 2017 at 16:50.
      My Computer

  5. Caledon Ken's Avatar
    Posts : 24,266
    Windows 10 Pro x64 Version 2004
       #5

    Try using powershell (admin)

    Open Elevated Windows PowerShell in Windows 10
      My Computer


  6. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #6

    Caledon Ken said:
    Hi Ken,

    I tried the Elevated Powershell and the "Re-register_Store.bat" file but it still fails to download anything., at least now, the Splash Screen opens and stays open for about 10 seconds. I suppose I could say that is progress, eh?

    Peter B.
      My Computer

  7. Berton's Avatar
    Posts : 10,586
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #7

    Store doesn't fully open for me, just says something went wrong on their end and can't log me in.
    It gives these codes on the bottom of the page:
    Code: 0x80070008
    CV: G8F1kfXhtEaXGUyX
      My Computers


  8. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #8

    Berton said:
    Store doesn't fully open for me, just says something went wrong on their end and can't log me in.
    It gives these codes on the bottom of the page:
    Code: 0x80070008
    CV: G8F1kfXhtEaXGUyX
    At least now I get the Splash screen to stay open for about 15 seconds, then it closes again.
    Cannot Download Anything From Microsoft Store-ms-store-splash-screen.jpg
    Previously it would open and close so fast that if you blinked you would miss it.

    Peter B.
      My Computer


  9. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #9

    Again I tried resetting Windows Update by turning off Windows Update in services, renaming the Software Distribution folder, then restarting Windows Update in Services but that did not work either.
      My Computer

  10. Caledon Ken's Avatar
    Posts : 24,266
    Windows 10 Pro x64 Version 2004
       #10

    I know I suggest this solution a lot but it does work.

    Repair Install Windows 10 with an In-place Upgrade

    I would create a full data backup before executing. Handy to have and you just never know.


    Ken
      My Computer


 
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