Cannot Download Anything From Microsoft Store

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  1. Caledon Ken's Avatar
    Posts : 24,266
    Windows 10 Pro x64 Version 2004
       #51

    Have you tried changing your DNS servers?
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  2. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #52

    Caledon Ken said:
    Have you tried changing your DNS servers?
    I have not Ken, I am not big on that end of the business. Can you point me in the right direction?
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  3. Caledon Ken's Avatar
    Posts : 24,266
    Windows 10 Pro x64 Version 2004
       #53
      My Computer


  4. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #54

    Thanks Ken, this is how it looks, it is set to automatic.
    Cannot Download Anything From Microsoft Store-ip-address-dns-server-settings.jpg
    I also did the other Router/Modem checks suggested in a previous post.

    Tomorrow I have an appointment with a Tech at the Microsoft Store in Orlando Florida, I will be surprised if he can fix it. If there is a bug or two in 1703, the solution is out of his hands. I may just do a complete op sys and data backup today to one of my External Drives then ask for my money back tomorrow if it cannot be fixed while I am there. Grrr...
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  5. Caledon Ken's Avatar
    Posts : 24,266
    Windows 10 Pro x64 Version 2004
       #55

    Yes so the suggestion is to force DNS servers in that panel, you can just use Google severs listed in tutorial.

    I think you said other devices in house can't reach store either.

    If it is your DNS servers, your internet connection or something your supplier is "Blocking" (use that term very loosely) then I would expect it will work when you get to shop.

    I think very early in this thread your flush your DNS, one of four commands I think I provided.

    The backup idea is excellent. Good luck.


    Ken
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  6. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #56

    Caledon Ken said:
    Yes so the suggestion is to force DNS servers in that panel, you can just use Google severs listed in tutorial.
    I think you said other devices in house can't reach store either.
    If it is your DNS servers, your internet connection or something your supplier is "Blocking" (use that term very loosely) then I would expect it will work when you get to shop.
    I think very early in this thread your flush your DNS, one of four commands I think I provided.
    The backup idea is excellent. Good luck.
    Ken
    Thanks Ken, I must have missed the Google servers listed in the tutorial. Right now I am doing the partition backups for C op sys drive and D data drive. As soon as they are done, I will go back to the DNS servers business.

    My Sony Vaio Z Win 7 laptop would not download anything from the store either, not even a simple calculator. I have a few others I will try them too.
      My Computer


  7. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #57

    Caledon Ken said:
    Yes so the suggestion is to force DNS servers in that panel, you can just use Google severs listed in tutorial.
    I think you said other devices in house can't reach store either.
    If it is your DNS servers, your internet connection or something your supplier is "Blocking" (use that term very loosely) then I would expect it will work when you get to shop.
    I think very early in this thread your flush your DNS, one of four commands I think I provided.
    The backup idea is excellent. Good luck.
    Ken
    Thanks Ken, I must have missed the Google servers listed in the tutorial. Right now I am doing the partition backups for C op sys drive and D data drive. As soon as they are done, I will go back to the DNS servers business.

    My Sony Vaio Z Win 7 laptop would not download anything from the store either, not even a simple calculator.
      My Computer


  8. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #58

    I changed the DNS Servers to 8 8 8 8 and 8 8 4 4, but still no downloads. I finished my drive partition backups so the next step is the Microsoft Store on Tuesday. Wish me luck.
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  9. Caledon Ken's Avatar
    Posts : 24,266
    Windows 10 Pro x64 Version 2004
       #59

    Good luck. Please post back outcome.
      My Computer


  10. Posts : 120
    Windows 10 Pro, 64 bit. Version 1803
    Thread Starter
       #60

    Caledon Ken said:
    Good luck. Please post back outcome.
    Will do Ken, I have put off the visit to MS Store due to the impendiing Hurricane IRMA. We need to do preparations, I think they are a bit more of a priority right now. In the meantime, if there are any developments re. my Win 10, I will post them.
    Thanks very much for your help and the others who posted along the way.
      My Computer


 
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