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  1.    08 Aug 2017 #11
    Join Date : Sep 2014
    Posts : 336
    Window 10
    Thread Starter

    EngineerJedi:

    Yes, I tried your process and it did not solve the issue. There are no Event Log entries indicating any Store errors -- just expected entries showing normal operations (e.g. app updates). I need to reiterate that this is happening on three devices running Windows desktop (two desktop PCs and a Surface Pro 4) in addition to the Windows 10 device (a Lumia 950XL). And this behavior began at virtually the same time for each of the devices, I believe when the Store or Store Purchase apps were updated.

    And isn't the Store anohter Universal Windows Platform (UWP) universal app? The current mobile and desktop vesion number of the Store app is the same (version 11706.1001.26.0). So I can't agree with your assertion that "There is absolutely NO connection between the mobile version of the Windows store and the desktop version of Windows store." That would be inconsistent with how the UWP works per the description in What's a Universal Windows Platform (UWP) app? - UWP app developer | Microsoft Docs

    I have queried a Microsoft engineer who used to work for me prior to joining Microsoft, and will report what he says about the issue when I hear back.
      My ComputerSystem Spec
  2.    11 Aug 2017 #12
    Join Date : Jul 2015
    Posts : 1,597
    Windows 10 Pro (64 bit)

    This glitch continues to irritate me, will be very keen to find out what the MS engineer feeds back with
      My ComputerSystem Spec
  3.    11 Aug 2017 #13
    Join Date : Jan 2015
    Los Angeles
    Posts : 260
    Windows 10 Pro 1709 x64

    ^ Sucks for people with OCD issues. I wait 'til the next Store update and hope it gets fixed
      My ComputerSystem Spec
  4.    11 Aug 2017 #14
    Join Date : Aug 2017
    Where the beer is cold and the peeps are warm
    Posts : 9
    Windows 10 Pro Version 1703

    Quote Originally Posted by PJLLB View Post
    EngineerJedi:

    Yes, I tried your process and it did not solve the issue. There are no Event Log entries indicating any Store errors -- just expected entries showing normal operations (e.g. app updates). I need to reiterate that this is happening on three devices running Windows desktop (two desktop PCs and a Surface Pro 4) in addition to the Windows 10 device (a Lumia 950XL). And this behavior began at virtually the same time for each of the devices, I believe when the Store or Store Purchase apps were updated.

    And isn't the Store anohter Universal Windows Platform (UWP) universal app? The current mobile and desktop version number of the Store app is the same (version 11706.1001.26.0). So I can't agree with your assertion that "There is absolutely NO connection between the mobile version of the Windows store and the desktop version of Windows store." That would be inconsistent with how the UWP works per the description in What's a Universal Windows Platform (UWP) app? - UWP app developer | Microsoft Docs

    I have queried a Microsoft engineer who used to work for me prior to joining Microsoft, and will report what he says about the issue when I hear back.
    Strangely enough, that issue came back to haunt me again, a day or so ago, but I was too busy to worry about it.
    Once again, that 'update indicator' showed as if there was an update, but nothing showed up.
    However, this evening, as I opened the store, it showed another update - and a moment later it turned out to be the Windows Mail app update. Now the 'update indicator' icon is gone.

    It's bugging me too, and I was just thinking of a way to troubleshoot further.
    A few months ago, I was working an an old Windows SBS 2011 server with Exchange 2010 & Sharepoint services galore.
    There was a very nagging issue that I was finally able to narrow down by using a couple of free tools.
    The reason I'm mentioning this is because this is one of those nagging things, which is not being very forthcoming, both from a logging perspective (like a lack of errors in the event viewer), and yet a recurring virtual middle finger.
    So, here's how I plan to dig deeper -
    First, download the free sysinternal tool called ProcMon: Process Monitor - Windows Sysinternals | Microsoft Docs
    I use that tool to investigate exactly what the Windows store is doing, what registry hives it's looking for, etc.
    I've used this tool in the past to determine that a process was searching for a registry hive that did not exist.
    I found out that it did not exist due to an issue with the account I was using (one of three service accounts in SharePoint) was the culprit, because after it became corrupt, it was unable to create a file and save the file, thus not generating the trigger in the registry hive.
    I'm wondering if the Windows store is also doing something similar in nature - whereas the store is searching for a value or another indicator or trigger which tells it was needs updating during the scan of the apps.
    Although I'm currently not dealing with the indicator anymore, I can at least see where this process is going.
    I'll report my findings tomorrow.
    Oh, and hey man - about your "Universal Windows Platform (UWP) universal app" comments - well, to help you to understand what I'm attempting to convey, the UWP platform just means that there should be a uniform experience across the devices. That by no means an indication of any type of closeness to identically written code for multiple devices.
    Your windows phone for sure does not have a Windows registry the way a desktop or server will. So, although the same end goals are in mind (the experience), the way in which the Windows store is coded to the different platforms are very different across devices. If you want proof of that, run procmon, and filter down to the processes that are tied to the Windows store. That will show you beyond a doubt, that the Windows store is attempting to do multiple things, in multiple places, many of which don't exist whatsoever on your phone.
    However, I do understand your point about explaining that it's happening on more than one device (the windows store update thing). There is definitely something going on .... with the windows store

    Thanks again everyone for your replies!
    Last edited by EngineerJedi; 12 Aug 2017 at 00:29.
      My ComputerSystem Spec
  5.    11 Aug 2017 #15
    Join Date : Aug 2017
    Where the beer is cold and the peeps are warm
    Posts : 9
    Windows 10 Pro Version 1703

    Had a chat with Microsoft tech support about this


    Not sure if this matters much, but it's worth mentioning that a few days before I found this thread, I had actually opened a couple of remote sessions with support from Microsoft and observed how they wanted to approach 'fixing' this Windows store issue.
    Two of their people failed.
    The first tech that connected suggested that I stopped the WuAuServ service, then rename the following folder:
    C:\Windows\SoftwareDistribution to C:\Windows\SoftwareDistribution.old
    Next, we restarted the services and opened the Windows Store, and the update icon was gone again.
    As soon as the Windows store was opened, the folder was regenerated.
    I compared the contents with something called "Beyond Compare" and they appeared to be identical.
    So, I was pretty happy at that point but right after leaving kind feedback and disconnecting, the issue came back again. A few moments later, I reconnected and attempted to get someone else - who attempted to do the same thing...failed...
      My ComputerSystem Spec
  6.    17 Aug 2017 #16
    Join Date : Jul 2015
    Posts : 1,597
    Windows 10 Pro (64 bit)

    It's gone for me as if today. Whether it comes back remains to be seen. I noticed in the updates list the number was correct but one app said 'no name'. Weird but I let it update and checked reliability history and it related to 'store experience' which updated. So maybe that's what was lurking behind the scenes. Will report back if it returns
      My ComputerSystem Spec
  7.    17 Aug 2017 #17
    Join Date : Sep 2014
    Posts : 336
    Window 10
    Thread Starter

    Quote Originally Posted by Scottyboy99 View Post
    It's gone for me as if today. Whether it comes back remains to be seen. I noticed in the updates list the number was correct but one app said 'no name'. Weird but I let it update and checked reliability history and it related to 'store experience' which updated. So maybe that's what was lurking behind the scenes. Will report back if it returns
    Same here today, both on PC and mobile. Interestingly the Surface Pro 4 immediately caught the "unknown name" app and when all available updated, the incorrect number went away. On the PC (which is kept in sleep mode usually) the "unknown name" app did not show and the number remained wrong by one until the PC was restarted, at which time the "unknown name" app appeared as an available Store app. When it updated, the number finally corrected.
      My ComputerSystem Spec
  8.    18 Aug 2017 #18
    Join Date : Jan 2015
    Los Angeles
    Posts : 260
    Windows 10 Pro 1709 x64

    Fixed for me as well
      My ComputerSystem Spec
  9.    4 Weeks Ago #19
    Join Date : Sep 2014
    Posts : 336
    Window 10
    Thread Starter

    Well the issue with +1 in the update count is back today (10-25-2017). Anyone else seeing this too?
      My ComputerSystem Spec
  10.    4 Weeks Ago #20
    Join Date : Jul 2015
    Posts : 1,597
    Windows 10 Pro (64 bit)

    I saw it briefly but it went. Looked in reliability monitor and I think it was ‘store purchase app’ that mysteriously installed in background
      My ComputerSystem Spec

 
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