Windows 10: Photo screen saver either won't work or mouse won't discontinue

The photo app included with Win 10 takes forever to start as screensaver. Opens a black screen then just sits there.

To solve this in the past I installed win photo gallery but now I can't end screen saver with my mouse or by hitting a key as usual. I have to open the laptop and hit the power button to get the screen saver to shut down.

I've spent an hour or two on the phone with microsoft, even with 'level two' tech help or whatever with no results. That guy was only doing all the things I'd already tried.

Then he told me he'd send it to another tech dept. and they'd do an update of some sort in about a week.

I can't believe I'm the only one with this issue. I'm pretty sure the same problem existed from win 8 onwards.... with this machine.

thx

Hi @waypast
welcome to tenforums! :)

What happens if you navigate to C:/Windows/System32 and click on PhotoScreensaver.scr?

Found 'photoscreensaver' under that but no 'scr.' Clicked on it and the screen went black for a few seconds. Right clicked and opened it and screen went black, then one pix came up and then went back to browser...???

I have the same problem, cannot clear screensaver with mouse. Must use CTL ALT DEL, then select CANCEL. Problem started when I updated WIN10 a few days ago.

CraigSki said:

I have the same problem, cannot clear screensaver with mouse. Must use CTL ALT DEL, then select CANCEL. Problem started when I updated WIN10 a few days ago.

Thanks. Actually worked. I didn't know until I looked into all this that the new screens don't need screensavers as they don't 'burn in' like the old crts did, or so I understand.

But I still like my pix screensaver....