1.    22 Jul 2017 #1
    Join Date : Mar 2016
    Posts : 25
    windows 10

    Adobe Air installation error


    I have been trying for a long time now to update Adobe Air but I keep getting this error:

    "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

    I am the administrator. Every thing I find online is outdated (not for Win 10). I have software that needs Adobe Air and I'd like to update.

    Thank you.
    Diana
      My ComputerSystem Spec
  2.    22 Jul 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,020
    Windows 10 Pro Build 1703

    hi dsamalot.

    Had a very similar issue the other day with reader. I uninstalled reader and then installed fresh right from adobe.com site. \

    Might work in your situation as well.

    I would never push anyone away from forum but Adobe also has forum and help page.

    https://helpx.adobe.com/support/air.html


    Ken
      My ComputerSystem Spec
  3.    22 Jul 2017 #3
    Join Date : Mar 2016
    Posts : 25
    windows 10
    Thread Starter

    Hi Ken,
    Thank you for replying.

    Yeah, I've tried to uninstall and I still get the same message so cannot uninstall. I had also looked into Adobe's support but most of their information is actually outdated.

    Any other ideas?
    Thank you
      My ComputerSystem Spec
  4.    23 Jul 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,020
    Windows 10 Pro Build 1703

    Well, you could try creating another Admin account and see if you have success with it.

    You could also enable the built in Administrator account and with its authority remove it. I would then disable buit in Admin.


    Ken
      My ComputerSystem Spec

 


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