Windows 10: Adobe Air installation error

  1.    22 Jul 2017 #1

    Adobe Air installation error


    I have been trying for a long time now to update Adobe Air but I keep getting this error:

    "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

    I am the administrator. Every thing I find online is outdated (not for Win 10). I have software that needs Adobe Air and I'd like to update.

    Thank you.
    Diana
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,753
    Windows 10 Pro x64 Build 1803
       22 Jul 2017 #2

    hi dsamalot.

    Had a very similar issue the other day with reader. I uninstalled reader and then installed fresh right from adobe.com site. \

    Might work in your situation as well.

    I would never push anyone away from forum but Adobe also has forum and help page.

    https://helpx.adobe.com/support/air.html


    Ken
      My ComputerSystem Spec

  3.    22 Jul 2017 #3

    Hi Ken,
    Thank you for replying.

    Yeah, I've tried to uninstall and I still get the same message so cannot uninstall. I had also looked into Adobe's support but most of their information is actually outdated.

    Any other ideas?
    Thank you :)
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 9,753
    Windows 10 Pro x64 Build 1803
       23 Jul 2017 #4

    Well, you could try creating another Admin account and see if you have success with it.

    You could also enable the built in Administrator account and with its authority remove it. I would then disable buit in Admin.


    Ken
      My ComputerSystem Spec


 

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