1.    15 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 1
    Windows 10 Creator Update

    Can't play songs from Groove Music Pass, error 0x80070002


    Hello, I need some help with Groove. Suddenly it stopped working and wont play any song that comes with the Groove Pass. When I try to play a song it loads for a moment and then a message error appears that says: “Can't Play The item is missing or we can't get to it. 0x80070002”.

    It only happens with music included in the Groove Pass, no matter if the song has downloaded in my PC or playing via streaming, it gives me the same error. Songs from Onedrive or local files work fine.
    I have tried to repair this issue using methods like:

    • Uninstalling the app with Cccleaner, Powershell script and manually (getting ownership of WindowsApps folder and deleting all Zune Music folders).
    • Re-registering the app with PowerShell
    • Deleting files in Temp Folder.
    • Using Windows Update and Windows Apps troubleshooter (this was the worst one, it broke other apps)


    I added an account without a Groove Pass and it can play all the previews fine. I think that the problem is
    not the music files but the “thing” that checks if my subscription is valid, it probably became damaged.
    Attached Thumbnails Attached Thumbnails Captura de pantalla (16).png  
      My ComputerSystem Spec

 


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